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2nd Line Engineer

Davinci Skilled & Technical
Closing date
18 Jan 2022

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Technology & New Media
Contract Type
Full Time
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Located in the Camden area of London, we are currently working in conjunction with a growing and established IT MSP who are now looking to increase the size of their existing team with the appointment of a 2nd Line Support Engineer.

Typical responsibilities would include:

* You will work on the service desk for Business as usual operations (service desk) as well as assisting with projects.

* You will split your time between working from home, client sites and the office. My client is predominantly working from home during the pandemic.

* You will have strong 2nd line skills, with the ambition to progress to 3rd line.

* You will continually contribute to the improvement of technical and operational documentation, policies and procedures. Good processes are a key growth driver and you will help to constantly define and improve processes.

* You will promote learning, development and sharing of knowledge within and outside of the team

* You will always aim to ensure a high quality of work - every ticket, task & project.

Key Skills & Experience

* Ideally you will hold several years of IT Service Desk / NOC / Project experience, ideally in an MSP environment.

* Fluent English speaker, with an attention to detail and accuracy in both written and spoken English

* Organised, logical and methodical, flexible person with a deadline driven working manner

* Self-motivated and able to work autonomously and within a team

* Great people skills

* Excellent analytical thinker and problem solver

* Ability to multitask and prioritize tasks accordingly

* Must be able to meet deadlines and perform under pressure

* Calm, polite and professional behaviour, reliable and self-motivated.

If you would like any further details in relation to this role please feel free to contact David at Davinci for an informal discussion. The Services advertised by Davinci skilled and technical LTd are those of an employment Agency
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