Senior User Researcher

Harvey Nash
Closing date
9 Feb 2022

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Technology & New Media
Contract Type
Full Time
Senior User Researcher - Public Sector - Edinburgh - Inside IR35

Day Rate - 500

Duration - 6 months

Harvey Nash's Client are looking for experienced User Researchers, to design, plan and carry out a range of research activities involving diverse users, with the aim of helping teams get a deep understanding of the people that are affected by government services. You will be able to work in product teams that are at different stages of maturity in terms of Agile working and UCD practices. You role will include the promotion of user-centred practices. This will include ensuring user research offers insights that enable teams to make informed service propositions and decisions. The role may also involve supervising and developing other user researchers to assure and improve research practice across the Programme.

Main Responsibilities
  • Planning and executing field and lab based user research according to business and project needs.
  • Advising on choice and application of appropriate user research methods and tools to assure best practice and ensure that research findings are robust, actionable and suited to the overall aims and objectives of the project.
  • Facilitating the inclusion of different types of users in appropriate research activities.
  • Advocating for accessibility, assisted digital, and inclusive design practices and helps teams design and deliver accessible services that work for all users.
  • Supporting teams to continually improve their understanding of and engagement with users.
  • Providing actionable insights to support design decision making.
  • Championing and advocating for user research and engaging sceptical colleagues and stakeholders.
  • Undertaking development and assurance of ethics and consent processes; supporting the development of privacy and equalities impact assessments.
  • Participating in and/or supporting programme and project assurance activities.
  • Other duties as required by the organisation to support wider corporate activities.

Skills & Experience Required
  • Significant experience of conducting user research.
  • Leading on the design and delivery of a wide range of inclusive user-centred design research including:
    • Negotiating / agreeing research proposals / plans.
    • Delivering relevant research activity, including recruitment of participants and running user research sessions.
    • Delivering actionable insights from user research.
    • Advocating for user-centred practice, including ensuring that decisions about the design and development of the benefits are informed by user insights.
  • Choosing and applying appropriate user-centred design research methods (e.g. desk research, qualitative research, survey design, data analytics, usability testing and accessibility testing) for different design life cycle phases (from data gathering to synthesis and analysis).
  • Communicating research approaches and insights effectively to stimulate conversation and collaboration, and enable the project team to agree priorities.
  • Experience of working in a User Centred Design setting and Agile working practices.

Desirable Skills & Experience
  • Experience of user research in a public sector setting.
  • Experience of leading either digital first or GDS service assessments.
  • Experience of working in a user-centred way in a large and complex business setting.

Please note that a BPSS Clearance is required for this role.

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