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Service Desk Analyst

Employer
Drax Group
Location
UK
Salary
Competitive
Closing date
18 Jan 2022

View more

Sector
Technology & New Media
Contract Type
Permanent
Hours
Full Time
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Service
Desk Analyst
£24,000
- £32,000 + bonus & benefits package
London

Are
you looking for an exciting role in IT where you can be involved in a wide
range of technology at a critical office? Can you communicate easily with
anyone without overloading them with jargon? Do you want to be part of a high
quality, responsive IT support service?

We're
now recruiting a Service Desk Analyst to join Drax at our
East Central London office.

About the
Role

Day-to-day
you'll be responsible for looking after IT related issues for our senior
management team, visitors and clients. But you'll also be part of a larger
multi-site team supporting 2000+ employees across the UK, USA and Canada.

You'll
be one of the team as the first point of contact for incoming queries via our
online portal, phone, email and walk-ups. Recording details accurately within
our ITSM tool (ServiceNow), you'll be conducting investigations through to
resolution or handing off to the appropriate specialist team when required.

The role gives you the chance to put strong communication and technical skills
to good use, providing a first-class customer service to our colleagues. We'll
provide you with the support and development opportunities you need to succeed.

About
You

It's
a great opportunity to build on your technical skillset. Ideally, you'll have
previous working knowledge of the following: Windows operating systems, Active
Directory, SCCM, Exchange and Office 365. An understanding of Service Desk
operations, a qualification within the ITIL framework and experience using
ServiceNow or another ITSM tool would be useful.

You'll thrive in a fast-paced environment, be able to manage customer
expectations and used to delivering results within agreed SLAs.

About
Drax

Drax is playing a vital role in helping change the way energy is generated,
supplied and used. To learn more about how we're enabling a zero carbon, lower cost
energy future, .

We're at our best when we're proactive, committed, and reliable - and trust
others to be the same.

Application
Process

To arrange a chat or get a copy of the job description, please email
(url removed).

If you're ready to submit an application, click the 'Apply now' button.

We're at our best when we share inspiration and insight right across Drax, and
search for new ideas and ways of working. We welcome applications from everyone
and hire great people to build talented and diverse teams
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