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2nd Line Infrastructure Engineer

Morson Talent
Closing date
18 Jan 2022

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Technology & New Media
Contract Type
Full Time
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A client of ours is looking for a talented individual to join their Infrastructure Engineer team, a brilliant opportunity to join a Global Managed Service Provider of Network Security.

The shift pattern is 24/7, 4 days on 4 days off witha 2k shift allowance.

Due to the nature of the role, you will have to undergo Security Clearance that requires you to be sole British National with no convictions.

The role will involve:

Event Management: Monitor Notifications and Events generated by automated systems and act as required when particular events/notifications occur.

Incident Management: Incident logging, triage and assignment on both the CA Service Desk (CASD) and SharePoint. Manage the Incident to resolution in conjunction with the 3rd parties, keeping the Service Desk record in both Toolsets updated in accordance with agreed Work Instruction and assign any escalations to 3rd Line.

Problem Management: Will manage, monitor and resolve Problems in accordance with agreed SLA's

Patch Deployment: Deployment of monthly security patches to Microsoft server environments using the Microsoft SCCM toolset.

Change Management: Support and participate as required in all Change Management Activities

Request Fulfilment: Will receive and fulfil simple Service Requests to provision end-user access to the hosting environment.

Prefered experience:

Experience in supporting secure IT infrastructures

Experience in incident resolution and/or system management of secure IT infrastructures

Base understanding of Systems Centre Operations Manage 2019

Base understanding of Systems Centre Configuration Manager Version 1910

Good understanding of VMware ESX and vCentre

Anti-Virus management and reporting

If interested, please do apply, I am available to call at (phone number removed) or email at should you have any questions or wish to discuss the role further
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