The On-site Team Manager role is to join the On-site team based at a client site at Dorset Innovation Park, Winfrith. This demands that the On-site Team Manager needs to be a strong communicator, knowledgeable, pragmatic, creative, approachable, diligent, technical and analytical. The On-site Team manager must prioritise a demanding workload effectively amongst On-site engineers and ensure that quality and standards are of the highest level. In addition, the On-site team Manager needs to collaborate with the entire Client success and Delivery support function with positive communication and sharing of knowledge and information. Support the Service Operations in the development and implementation of IT infrastructure strategy, architecture, and processes
Manage a small team of engineers (5+)
Manage and oversee the delivery of service desk and desk side support services
Ensure defined daily, weekly and month defied tasks are carried out (Backups, patching, anti-virus etc)
Ensure service improvements are identified and feed into the continuous service improvement framework
Complete daily and monthly service reporting as agreed with the Service Operations Manager
Build and retain relationships with key business stakeholders
Maintain agreed customer satisfaction levels (CSAT)
Ensure documentation is regularly review and updated
Ensure company polices are adhered to developed as part of the service
Attend weekly change and problem management meetings
Lead of Major Incidents ensuring clear actions are captured followed through and the business is kept updated
Manage installations, upgrades and configurations of hardware and software
Resolve infrastructure issues escalated by specialist technicians
Maintain on-call rota
A self-start requiring no supervision.
Recording and managing absence and lateness accurately ensuring this is within HR policy and guidelines.
Ensure sure internal knowledgebase and assets are being updated and utilised by engineers.
Mentor the team and drive technical development working with individual line managers.
Provide prompt and accurate feedback to clients and senior management.
Provide Team statistics and reporting.
Maintain a professional relationship with clients and peers.
Utilise excellent customer service skills and exceed customers' expectations
Ensure SLAs are met.
ITIL Foundation V3 (or above) The successful candidate must be able to achieve full SC (Security Clearance). Benefits
Job Type: Permanent
37.5 hours per week (Monday - Friday).
Dental, Gym, Birthday Benefits and more
25 days' annual leave
Multiple HIIT, general fitness, yoga and meditation classes run virtually each week! (In addition to other wellness events and other social activities)
Continual professional development plansGood luck and please bear in mind we receive a very high number of applications; we will endeavour to get back to all applicants, however, we thank you for understanding this is not always possible for unsuccessful applicants.
Content+Cloud is proud to be an equal opportunity workplace that is committed to attracting and retaining the best talent regardless of race, sex, age, national origin, religion, sexual orientation, gender identity, disability or criminal history. As part of our compliance requirements, we do undertake background checks which, dependant on levels of security required for the role or client assignment, may include a criminal record check. Please do let us know if you would like more details on the level of checks for the specific role you are applying to.
We are happy to provide any reasonable adjustments you may need to ensure you feel you have the best experience across our selection process and future employment, for any support on this please email us at (url removed)