Service Engineer (Electrical)

Brellis Recruitment are pleased to be working with Sodi-Tech EDM Ltd the exclusive distributor of Sodick EDM (Electrical Discharge Machine) products in the UK. EDM is a machining method used to machine any conductive materials including hard metals. Sodi-Tech EDM also distribute machining centres and Moulding machines.

Responsibilities and duties:

Coordinate installation technical service and on occasions to provide product training to clients and more junior technicians on all Sodick machinery. Extensive travel to client premises required;
Devise control systems to monitor both electrical/electronic and mechanical faults;
Establish techniques to improve quality, durability and machine performance;
Evaluate service and application problems that can occur on-site where necessary;
Examine and advise customer regarding Sodick equipment malfunction and service issues;
Communicate with customer and internal management regarding technical analysis and determination;
Carry out calibration of machine tool and generator setting for NADCAP audits;
Technical telephone support to the customer involving first line application problems;
Repair or modify P.C. boards / Carry out software updates;
Document all work done in a legible and technically sound manner.
Skills Required:

Relevant City & Guilds qualifications / HNC in Electrical or Electronic Engineering.
Expertise in electrical/electronic practises and experience in pneumatics and hydraulics;
Excellent IT skills for networking, software updates and reporting;
Excellent customer service skills, including ability to maintain integrity and ethics in all conversations and actions with customers;
Self-motivated, able to work with no supervision and to calmly handle stressful situations to deal with customer requirements and technical issues;
Possess technical curiosity and ability to diagnose and solve production issues;
Detail-oriented and able to get work completed in a manufacturing environment;
Must be willing to spend on average 1 night per week in hotel accommodation;
Be a team player and have a flexible attitude towards working overtime when required;
Good technical communication skills beneficial in order to liaise with Sodick head office engineers and less experienced technicians.
Ability to produce technical reports.
Desirable:

Experience in operating and fault finding on EDM machinery