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Service Implementation Consultant

Matt Burton
Closing date
18 Jan 2022

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Technology & New Media
Contract Type
Full Time
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Service Implementation Consultant - Inside IR35 - Remote Work

A Key client of ours are currently looking for Service Implementation Consultants to join their growing team. The consultant will be responsible for managing, driving and navigating key Projects through the transition & service introduction processes into Live (BAU).

As well as leading Service Design activities for each project the role will be act as the main conduit between the Project and Service Introduction ensuring service related activities & key documents are progressed and relevant control checkpoints are managed effectively to ensure a smooth transition.

Key Responsibilities

* Create / amend the design of support models to enable the organisation to support new or changed services.
* Be responsible for the creation and delivery of the Service Design Package, developing and driving go live plans where necessary.
* Identify service acceptance criteria and build Early Life Support Approach and Warranty.
* Manage warranty period/early life support and proposed service transition plan with stakeholders and project team.
* Understand and communicate Service Implementation methodology gaining support for the process and drive improvement of deliverables.
* Where appropriate, drive Service Readiness Criteria across all support teams, ensuring the status and progress of actions are clear and visible to all stakeholders from Service Definition through to BAU handover.
* Engage and influence project management to confirm that service specific work products developed meet the acceptance criteria and are fit for purpose.
* Manage 3rd party delivery in support of Service Readiness activities

Key Skills:

* ITIL V3 Foundation with further qualification Lifecycle Cert in Service Transition essential.
* ITIL V3 Lifecycle Cert in Service Design Desirable.
* Experience with the Implementation of Service Deliverables in a project environment.
* Experience of Project management methodologies for waterfall and agile development.
* Essential experience of working in a complex, pressurised production environment.
* Financial services experience would be desirable.? Use of Microsoft Office Products (MS Project would be advantageous)
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