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Team Leader - Client Services (Home care)

ENS Recruitment
Closing date
31 Jan 2022

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Contract Type
Full Time
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We are recruiting for a Team Leader - Client Services for our client based in Wescliff on Sea, Essex who are a long established care provider based in Westcliff on Sea, Essex. They provide home care services including personal care, home help, rehabilitation and companionship. As a Team Leader - Client Services you will work alongside the Registered Manager, to oversee and deliver all aspects of the Client Services function. You will be responsible (or share responsibility) for the following:
* Care Team Management, manage 70+ care staff within their role and report findings accurately to Registered Manager and/or HR
* Undertake quality checks of staff and audits relevant to role
* Evaluate and allocate workload for Shift and Duty care staff
* Liaise with Care Coordination and HR departments to maintain optimum staff levels
* Care Delivery
* Promote consistently high quality delivery of regulated services, exceeding CQC expectations of a Safe, Caring, Effective, Responsive and Well-Led service
* Undertake new client assessments and oversee the take-on process
* To be continually aware of existing clients health and wellbeing and oversee care planning and reviews
* Be responsible for the maintenance and management of medication reviews and administration
* Work with Administration team to ensure all service documentation is up-to-date, accurate and audited
* Liaison with other professionals in the health and social care services in the area
* Work together with Care Coordination and HR teams to enable successful Care Delivery
* Be prepared to cover rostered visits in exceptional circumstances
* Staff Training
* Take part in the training and development of the care team to enhance professional standards and to suggest ideas for training content
* Work with HR to schedule induction, mandatory and development training sessions
* Compliance: Ensure compliance with regulatory bodies, (e.g. CQC, H&SE)
* Be responsible for the operational management of the client services team
* Work collaboratively with the Management Team towards shared management goals and objectives
* Liaise and escalate to the Management team
* Supervise and co ordinate the work of junior staff in the client services team
* Out-of-hours cover by rota
* Emergency phone cover (remote)
Required skills/attributes
The successful candidate will be able to provide evidence of the following:
Minimum 3 years' experience in a managerial role or Health & Social Care Senior clinical position
Ability to work within an office/ team setting alongside remote workers within the local community
Degree in Social work, Physiotherapy, Occupational therapy or NVQ Level 4+ qualifications or equivalent.
Evidence of CPD post-graduation
Excellent communication skills
Excellent working knowledge of Microsoft Office (Word, Excel, Outlook)
The ability to work quickly and accurately, using an organised approach and with excellent attention to detail
Self-motivated, able to work under pressure and exercise clear judgement
Able to quickly and effectively learn new systems and processes
An up-to-date DBS Certificate
Must hold a current full UK driving license and have access to a car for work.
Pay rate: £24-29k per annum plus generous on-call allowances for out-of-hours cover
Hours: 37.5 hours per week, Monday to Friday 07:00-15.00/ 10.00-18:00 in rotation (may consider 25-30 hours per week)
Holiday: 28 days paid holiday, including Bank Holidays plus extra day for your birthday
For further details contact Kim Baker, ENS Recruitment or apply today
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