NEW VACANCY! (DM1225)
ACCOUNT MANAGER - ANY BACKGROUND CONSIDERED
£Open (Depending On Experience) + Pension
A fantastic opportunity has arisen for an experienced, full-time Account Manager to join a well-established fulfilment, e-commerce and direct mail company based in the West Midlands
As an Account Manager you will be responsible for a portfolio of Clients across e-commerce, direct mail, and magazine fulfilment. You will have a customer focused approach to service delivery across all aspects of the work
*Previous experience in Mailing and Fulfilment would be a distinct advantage although not essential
To manage all Client enquiries and schedules, ensuring future work is booked into Production in a timely manner.
Manage the end-to-end delivery of all Client orders.
Accurately communicate the Client's requirements to the relevant departments within the company.
Identify opportunities for added value, process improvement and/or efficiencies.
Act as the main daily contact for the Client.
Ensure all agreed SLAs, quality standards and deadlines are adhered to.About You
You should be customer centric.
Have excellent administration and organisational skills, attention to detail and an ability to work under pressure.
Excellent communicator, ensuring strong Client relationships are created and maintained.
Experience within fulfilment, e-commerce and/or direct mail would be an advantage, but not essential.
The main thing is your attitude and desire to deliver excellent customer service.
On a less serious note, a good sense of humour and ability to be a fantastic team player