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EAP Telephone Counsellor - URGENT

Hays Specialist Recruitment Limited
Closing date
28 Jan 2022

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Contract Type
Full Time
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EAP Counsellor - 6 Month Contract for large global healthcare organisation, based remotely

£178.50 Per Day
6-month contract
Work from home

Please note candidates must be a BACP Accredited member or equivalent

Your new companyEstablished in the late 1900's, this global managed health care company is going from strength to strength and has rapidly grown significant market share across the UK. They provide life-changing products and solutions necessary to streamline and improve services to the UK's healthcare industry. For those who want to invent the future of health care, here's your opportunity. We're going beyond counselling services and verified referrals to behavioural health programs integrated across the entire continuum of care. As such we now require an EAP telephone counsellor to cover a working shift of Tuesday, Friday and Saturday 10:00 - 18:15.

Your new roleYou will be making a direct and instant impact by taking inbound calls, providing telephonic assessment and solution focused consultation to clients regarding their behavioural health benefits. In addition to assessment and triage, the successful candidate will engage in short-term problem resolution, authorisation and referrals for routine and crisis callers.

What you'll need to succeed
You will be a BACP accredited member or equivalent
. To ensure your success in this role you will have previous experience in a EAP telephone counselling role. Ideally you will have an accreditation to a recognised counselling and/or psychotherapy governing body or have relevant counselling qualifications. In-addition, Microsoft Office Suite skills and the ability to learn Case Management Systems or other healthcare platforms is essential.

What you'll get in returnThe successful candidate will work remotely on a permanent basis to fixed shifts, giving you the consistency needed to fit the role alongside your other professional commitments. You will also receive a structured training and on-boarding programme, and all the technology, tools and knowledge to excel in your role.

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Shift Pattern

Tuesday 10:00 - 18:15
Friday 10:00 - 18:15
Saturday 10:00 - 18:15

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