Client Relationship Manager

Location

Brighton, East Sussex

Job Level

Contributor

Reports To

Client Services Manager

Salary Banding

£23,745 - £27,820 per annum

Competencies and Qualifications

The minimum requirements to be successful in this role

Role Specific Competencies

* Confident and professional presentation skills and an ability to engage and adapt to an audience

* Professionalism managing challenging and complex conversations

* Independently create plans and prioritises workload to meet deadlines

* Effective, efficient, and professional when communicating and seeking solutions

* Thorough when accomplishing tasks and meticulous with approach

* Works consultatively and proactively to seek opportunities for growth

Qualification and Experience Requirements

* 2+ Years' experience in an account/ relationship management role

Success Factors

This is how we measure what good looks like, and how your performance will be measured

Key Performance Indicators

* An up to date and maintained CRM tool demonstrated by reporting

* Demonstratable program of proactive relationship management

* Evidence of how you have managed and sought out opportunities for growth

* How you integrate data protection in your work

* How you exhibit our company values and behaviours

Expectations of Performance in the first 6 Months

* Have a firm grasp of screening and our processes

* Understand Vero's services, vision, and values

* Hold an in-depth understanding of your portfolio

* Build strong working relationships with clients

* Identify opportunities (or challenges) for your Clients