This job has expired

Assistant Manager

Hales Group
Closing date
28 Jan 2022

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Contract Type
Full Time
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JOB TITLE: Assistant Charity Shop Manager

DEPARTMENT Retail/Income & Innovation

REPORTS TO: Charity Shop Manager

LOCATION: Cambridge

Salary : £15,475 per Annum £9.30 per Hour

Job Type: Permanent / Part time 32 hours per week over 7 days to include weekends


To maximise shop profit and achieve agreed sales targets

To manage a team of dedicated volunteers and take responsibility for the shop in the absence of the Shop Manager

To actively promote the Charity and the work that we do

Main duties and Responsibilities:

Maximise shop income and profit to achieve agreed targets and KPI's

To deliver sales/profit target through the effective management and motivation of the shop team including the volunteers

Ensure maximum stock availability through effective processing of high quality stock, monitoring stock flow into the shop and managing the volume of rag as per policy

Provide direction and support to shop staff to actively promote Gift Aid in order to maximise income from donations

Support the Shop Manager to generate stock and cash donations locally, engaging with the local community as necessary

Maintain continual high standards of shop presentation, back of house operations and customer service

To be available at short notice to cover the shop

Manage Volunteer Retail Assistants, ensure they are supported in their work and that all volunteers are aware of and are able to follow health and safety guidelines, policies and procedures.

Lead on the day to day running of the shop:

Process donated stock to agreed standards and timescale

Present and maintain the highest standards of shop and window merchandising and visual layout

Ensure an exceptionally high level of customer care is maintained in order to create a pleasant atmosphere for customers

Ensure all relevant administration is completed

Ensure all financial, cash handling and security policies and procedures are adhered to

Manage sales and administration relating to goods received

Ensure adequate stock rotation is carried out in agreement with Head Office and other shops

Ensure the shop meets Health and Safety regulations

Maintain a safe working environment at all times

Report any maintenance or Health and Safety issues to Head Office

Represent the Charity actively promoting the work that we do

Essential Person Specification:

Qualifications & Training / GCSE Maths and English or equivalent

Experience of working in the Charity Retail sector / Retail / sales environment or volunteer focused role

Demonstrate strong communication skills being self-assured in presentation and delivery

Basic understanding and skills of Microsoft Office

Able to manage a team of volunteers displaying sound management skills

Able to play an active role in decision making and customer negotiation with tact, diplomacy and without judgement

Able to work under supervision and as part of a team.

Demonstrates honesty and integrity

Ability to think on the go and time manage self appropriately in a busy environment

Sympathetic to the aims and objectives of Wood Green.

Ability and willingness to travel to other Charity locations to cover other shops with sickness and holidays.

The ability to work flexibly including weekend work.

As this role requires working with young children (volunteers), the successful applicant will

be subject to an Enhanced Disclosure via the Disclosure and Barring Services
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