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1st Line Technical Analyst

Hays Technology
Closing date
18 Jan 2022

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Technology & New Media
Contract Type
Full Time
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Technical Analyst role based in Newport (Permanent, on site) £20,000 - £23,000

Your new company

You will be working for an award-winning Managed IT Services, Cloud Hosting, and expert IT Consultancy provider. Their strategy is to expand its position as a trusted provider of Managed IT Services to clients in the UK and the Group makes carefully targeted acquisitions to supplement organic growth. The sales approach is consultative to guide customers through the complexities and developments in the market and we aim to develop strong client relationships to become an extension of their existing IT department.

Your new role

You will be responsible for providing 1st line support within the overall service desk as a Technical Analyst. Your core duties involve standard Service Desk based tasks for the customer base, including tickets and calls relating to incident management, break-fix fault resolution, carrying out service and change requests etc. Support and in-scope systems include physical servers, network devices, virtualised environments, and workstations.

What you need to succeed

  • IT Service Management Processes
  • Active Directory Management
  • Office 365 Administration
  • Web/Email Security management
  • SharePoint Administration

What you will get in return

  • 25 days holiday (plus bank holidays)
  • An additional half a day holiday on your birthday
  • Salary Sacrifice Pension scheme
  • Employee discounts
  • Cash plan medical care
  • PMI
  • Quarterly prize draw

To be eligible for this position you MUST be living within the UK and you MUST present the right to work within
the UK. We cannot accept overseas applications where visa sponsorship would be required.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

What you need to do now

I am a Recruitment Consultant here at Hays Technology, specialising in IT Infrastructure, helping tech professionals develop their careers and ensuring organisations are supported by top talent.

At Hays Technology, we are shaping the future of recruitment. In today's market, there are no boundaries for tech talent or limits on the pace of change for companies. We have built the leading human network for the digital age and we're ambitious to meet your aspirations and work together to match tech experts to organisations. The established relationships that we hold give you unparalleled access to unique insights, which we provide to you at speed using our expertise, investments, and innovation. We are Hays Technology.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at
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