Account Manager

Account Manager role managing a major key account.

Client Details

Our client is a leading agency looking for a Account Manager to manage one of their key clients.

Description

Act as a lead point of contact for all matters specific to your customers.

· Understand the needs and future requirements of customers through proactive account

· management.

· Communicate clearly the progress of monthly KPIs to all relevant stakeholders including

· customer retention, additional sales and customer attraction.

· Understand quality standards set by the company and agreed with each customer.

· Retain ownership of the customer service level agreement.

· Forecast and track customer metrics to predict trends.

· Highlight opportunities and threats to appropriate managers.

· Analyse lost business/complaint management data and implement appropriate action to

· reduce these figures every month.

· The effective management of notified terminations with a principle aim of customer

· retention.

· Work with the RCAM to review the commercial viability of accounts, recommending

· improvements or additional services.

· Ensure the Company's growth targets for the customer portfolio are achieved on an annual

· basis.

· Agree price increases with customers as advised by the Company.

· Push for improvements, applying commercial thinking in making choices on existing and

· emerging customer requirements

Profile

· Good written and verbal skills.

· Ability to listen to and influence peer group and department team members to build and

· lead effective working teams.

· Good attention to detail and the ability to analyse data and interpret the information

· effectively to continuously improve the department and/or team.

· Ability to organise self and others to ensure tasks are carried out in a timely manner.

· Customer focused.

Job Offer

Great career progression