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Technical Support Officer

Trust Payments
Closing date
18 Jan 2022

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Technology & New Media
Contract Type
Full Time
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Trust Payments have an exciting opportunity for a Technical Support Officer to join the team.
Location: Bangor
Salary: Competitive + Benefits
About Us:
Trust Payments is a global unified payment technology group that was formed in 2019 bringing together technology and financial services into an omnichannel solution. The new business model has enabled Trust Payments to establish itself as a leading Fintech Payments group.
Technical Support Officer - The Role:
Offering Support to all of Secure Trading's customers with regards to integrating their websites to the payment platform.
The position will carry autonomy within defined parameters, and the post-holder will be encouraged to take responsibility for decision-making within the development/support framework and have the opportunity to offer suggestions and changes to enhance the systems and processes
Technical Support Officer - Key Responsibilities:
- Assisting Secure Trading's customers during the integration of their website to our payment functionality
- Manage customers' accounts
- Record details of inquiries, comments and details of action taken via the Salesforce system
- Responding to emails
- Providing out of hours support for merchants
- Liaising with banks and development partners
- Regular review meetings with the Customer Support Manager (Bi Monthly)
- Comply with all legislation and codes of practice appropriate to the role.
- Out of hours support on a rotational basis with the team
- Strong customer orientation
- Comply with the Health and Safety at work Act (1974) and relevant directives in all activities
- Compliance on all relevant aspects of the Data Protection Act as appropriate to the role
Technical Support Officer - You:
- Computer literacy, Microsoft Office, Salesforce, Document Management System (DMS), Data handling, record keeping.
- Apple Mac Knowledge - extensive experience
- Similar role in a service orientated company
- Java Script
- Problem analysis and resolution
- Similar role in a service orientated company
- Ability to perform the role of a good ambassador for the organisation at all times.
- Able to work shifts on a rotational basis with the team
- Articulate communicator
- Good listener: listens and is aware of other peoples' point of view
- Self-reliant: ability of individual to work without close supervision and address
problems in a collaborative environment
- Ability to work as part of a close team
- Good problem-solving abilities
- Ability to identify and contribute to opportunities/solutions for the company in a collaborative environment
- Ability to work under pressure
Technical Support Officer - Benefits:
- Opportunity to be part of a rapidly scaling and market leading Fintech business
- Health and Wellbeing ethos
- Family friendly enhanced benefits/policies
- Pension, Healthcare, Life Assurance
To submit your CV for this exciting Technical Support Officer opportunity, please click 'Apply' now
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