Fully Remote IT Support Analyst/Engineer
Are you currently looking to secure your next permanent opportunity within I.T?
Perhaps you have experience in Second Line Support, Application support or a Software support engineer.
Or, you may be a graduate or equivalent within IT/Computer Science/Business Intelligence looking for the right opportunity to develop your skills further.
Our client based in Surbiton, are looking for an Application Support Engineer to join their team on a Full-Time Permanent basis.
Job Type: Temp to Perm
Salary: £23,000 - £26,000
Start Date: ASAP
Role Type: Remote working - occasional office travel required
Hours: 40 per week - Mon -Fri
Holiday: 25 days
Application support across 17 bespoke application servers and 6 authorisation servers
Adhering to the ITIL standards
Software support for Ticket Vending Machines, Gates, and Ticket Validators for 17 operating Companies
Understanding how hardware on devices interact to solve software issues
Liaising with UK and Europe
Resolving software incidents in line with KPIs
Provide remote desktop support
Ensure support request 'tickets' are opened, updated and closed as efficiently as possible
Software & network analysis, diagnosis, troubleshooting & debugging
Active Directory Administration
Managing NTFS Permission
Smart ticketing expert
Telephone & software support for field service engineers
Microsoft Windows Server 2008 & 2012Desirable
Working knowledge of SQL or Jira
Knowledge of Networking
Diploma or Degree in an I.T related field
Understanding of Hardware, building PC's
MS office skills (Ideally Excel)
Experience in virtualisation (VMWare, VNC, Hyper-v etc)
Experience using Salesforce
Strong communication skills