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Technical Operations Manager

Theo Jones Recruitment
Closing date
18 Jan 2022

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Contract Type
Full Time
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Theo Jones Recruitment are pleased to be recruiting a Technical Operations Manager for a Global Insurance Company's Automotive Division.

Technical Operations Manager - Remote Based

Salary: Basic up to £80,000 OTE £96,000

Monday to Friday 9am-5pm

The Technical Operations Manager is responsible for the following Teams:

Technical Support Operations
Technical Fleet and equipment support, including Vehicle Technicians and tooling/equipment teams
Technical AdministrationResponsibilities:

To lead, motivate and develop the team to ensure that the quality and standard of service required by the company and their clients are fully realised and consistently achieved.
To be responsible for the performance of the Technical Operations Team and to ensure that all technician teams achieve KPI's and works towards continuous improvement in repair, cost control and attendance.
Ensuring all KPI's and objectives are met/exceeded, and that performance is closely monitored and managed to ensure improvement and reduction of cost.
Ensuring the performance of client schemes meets or exceeds the contractual performance levels, and SLA's are met from a company business objective
To ensure that services provided by all areas meet the Company and client requirements and reduce cost wherever possible.
Actively communicate the relationship between Key Performance Areas and the business strategy.
Conduct regular appraisals and one-to-one meetings.
To be responsible for the adherence of Technician procedures to Safe Systems of Work (SSOW), including monitoring or changes to Health and Safety requirements and reporting/attendance to Health and Safety Committee
Ensure that Technician tools and equipment meets the standards set under ISO, PAS43, LOLER and PUWER regulations
Attend client meetings when needed.
Coaching and Development of teams/staff
Planning and budget control
Maintaining a culture of high levels of customer serviceThe ideal candidate:

Motor Vehicle Technical qualification or equivalent
NEBOSH Health and Safety qualifications, if not held, the willingness to carry out qualification
Proven Managerial experience in a similar environment
Automotive industry experience
Negotiation experience with suppliers
A strong working knowledge of Microsoft Word, Excel & PowerPoint
Proven achievements of objectives an cost control
Project management experience or similar
Excellent communication/interpersonal skills
If you are looking for a fantastic opportunity within your already successful career and would like to join this highly successful company then APPLY today!

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