IT Support Specialist

Langham Recruitment
Closing date
11 Feb 2022

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Technology & New Media
Contract Type
Full Time
IT Support Specialist - 1st line Service Desk - Microsoft - £22,000- £26,000

We are excited to be working alongside a leading client outsourcing centre specialising in delivering the highest quality customer service and empowering their team to make decisions that will make their clients and customers smile. They represent exciting clients ranging from tourist attractions, adventure companies, and national charities.

They're looking for a motivated and proactive IT Support Specialist (Microsoft - 1st line support) to support the business across a wide range of technologies, who also has a deep understanding of system interdependencies and to limit unintentional disruptions of services during problem resolutions. Valuing their IT team as integral to their business success and client satisfaction, when you're not directly troubleshooting there will be opportunities for project work deploying improvements!

Main Responsibilities:

Provide technical support to the business
Manage the IT helpdesk software
1st and 2nd line service desk - servicing requests received via telephone/email/teams/ face-to-face interactions
User account administration across multiple systems
Microsoft 365 administration and configuration
Key Skills

Good knowledge and experience of a wide range of IT/Telephony systems/applications/hardware.
Windows Desktop, Windows Server, Active Directory, Microsoft365
Networking, routing
Communication skills - verbal and written
Excellent troubleshooting and problem solving
Accuracy and attention to detail
Time management and priority management. Able to work quickly and accurately in a fast-paced commercial environment


Salary £22,000- £26,000 dependant on experience
Flexibility on hybrid working
Holidays - 21 days plus bank holidays & birthday
Pension - 4% matched stakeholder scheme
Life Insurance - 4 x salary
Parking - pre-bookable in advance on a first-come-first-served basis
Client discounts

This vacancy is being handled by Langham Recruitment Ltd. Langham Recruitment Ltd acts as an employment agency and is registered in England and Wales (reg (phone number removed))

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