Working on behalf of a Local Authority, Aatom Recruitment has an opportunity for a Business Process Analyst on a 3 month's contract with a possibility of an extension.
Analysing and redesigning existing and to-be, end to end business processes across Housing and Repairs & Maintenance functions and implementing Digital solutions where necessary.
Documenting and mapping of 'As Is' operational processes through a Lean 6 sigma (DMAIC) Define/Discovery phase, interviewing SMEs and residents, user stories and conducting workshops, process mapping and gaining process approvals.
Responsible for documenting and process mapping 'To Be' operational processes, conducting workshops and gaining approvals for the new enduring processes using Lean tools.
Facilitation of workshops to define the current state and identify business problems through Lean 6 Sigma methodology including Root cause Analyses and suggest areas of performance improvement - liaising with external stakeholders will also be required as some processes are heavily reliant on external suppliers and stakeholders
Create process maps levels of detail using Lean tools such as Value stream maps and Value-add analysis etc.
Conduct interviews or facilitate cross-functional sessions with business users and residents.
Project management whilst utilising tools such as Microsoft Project, regularly presenting project plan to stakeholders
Report writing - collating and analysing data whilst interpreting findings and/or future plans/recommendations writing various reports - Compile and present data (power point presentations) findings and recommendations to various stakeholders.
Evaluate and monitor results to make data driven decisions and make recommendations to key stakeholders.
Build and maintain current state and future state detailed process flow diagrams to show visual representation of process activities, resources, and systems.
Instil a process/performance improvement culture and an accountable mind-set of continuous improvement. Promote process-focused culture in which processes enable the successful achievement of business objectives.
Conducting GAPS analysis on the current systems being used and providing recommendations for improvement
Create culture change of ways of working
Knowledge, Skills and Experience.
Proven previous experience (at least 5 years) in end-to-end process redesign projects with clear benefits realisation
Process mapping - BPM and Value stream mapping
Lean six sigma transformation project experience including Root cause analysis and other LSS tools
Lean Six sigma Qualification
Experience of facilitating workshops to gather data (Discovery/Define, Measure Phase LSS)
High degree of computer literacy, particularly able to use Microsoft 365 tools including advanced use of Excel, PowerPoint, Project, Visio, and other communications software
Excellent problem-solving skills, and ability to quickly evaluate situations and initiate appropriate
Knowledge of how IT systems (corporate systems and bespoke) function, integrations and impact business
Experience of keeping to tight deadlines and timescales
Business Culture change management
Housing, Repairs and maintenance related transformation project experience particularly end to end responsive repairs
To get more information about this role and how to apply please contact Anisha (phone number removed)