Infrastructure Analyst - Data and Storage

Identifi Global
Closing date
11 Feb 2022
Infrastructure Analyst - Storage and Data

£52,000 package

Role profile:

The Senior Analyst plays a key role in the Data Protect team. Supporting the Principal Analyst and Data Protect Manager in inspiring a shared vision to transform the service provision, in line with the vision and values.

The Data Protect team are responsible for all infrastructure components within the Data Protect Products ensuring that these are managed including Lifecycle, Capacity, Monitoring, Cost & Licensing, Innovation and Security.

Key Accountabilities:

•Act as a technical lead/ subject matter expert within Data Protect

•Responsible for leading and resolution of technical incidents and problems by offer deep subject matter expertise and act as a final escalation point within Data Protect

•Play a lead role in continuous improvement by implementing optimised processes and management practices resulting in infrastructure, systems and services, that are reliable, scalable, secure, efficient, well controlled and documented

•Ensure the delivery and technical support of products, applications and services meet the agreed service levels and standards (OLA/SLA)

•Identify and highlight opportunities to create and deliver business case proposals to improve reliability, stability and efficiency of products.

•Instigate and orchestrate complex changes to infrastructure and systems, in line with change control processes

•Contribute to improving customer service & satisfaction and operational efficiency, whilst reducing risk and operational costs to minimal levels.

•Facilitate and typically lead, the delivery of medium/large technical projects and complex work packages

•Support, coach and mentor the other members of the Data Protect team, leading by example and deputising, where required, for the Data Protect Manager

Essential Skills, Knowledge & Experience:

Extensive knowledge, understanding and expertise including but not limited to:

•Microsoft Server technologies, M365, MS SharePoint, MS SQL, MS Clustering, Active Directory Services, Group Policy, Certificate Services, Windows Terminal Services, ADFS

•Storage technologies (Hitachi)

•SAN technologies (Broadcom)

•Backup and Recovery (Commvault)

•Microsoft MECM (SCCM)

•PKI Certificate Management

•Virtualisation technologies; VMware ESX Server, Hyper

Desirable skills:

•Industry recognised qualifications including but not limited to Microsoft Certified (MCSA, MCSE) and VMWare Certified Professional (VCP)

•Strong knowledge of risk management principles

•Experience of capturing, documenting and analysing IT requirements

•Solid operational understanding of multiple standards and tools; ITIL preferably V3

•Practitioner/Intermediate qualified

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