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Timetabling and Configuration Manager

Employer
Study Group
Location
UK
Salary
Competitive
Closing date
28 Jan 2022

View more

Sector
Education
Contract Type
Permanent
Hours
Full Time
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Contract Type: Permanent, full time

Location: Brighton

JOB OVERVIEW

We are Study Group. We are a global leader in international education partnering with students and Top Tier Universities from all over the world. We believe in a creating a better world through education, and value talented, driven, and student centred people that believe the same.

We have an exciting opportunity to join our team as a Timetabling Configuration Manager. In this position you will manage the central Timetabling Services function, in order to ensure the successful delivery of timetabling services to a network of HE campuses.

KEY RESPONSIBILITIES

Management of timetabling as a service: -

* Manage, coach and support a network of Timetable Configuration Specialists (and similar roles) both within direct line management and indirectly through matrix management

* Oversee the Timetabling Services function, ensuring that robust timetables and required changes are delivered within expected SLAs in order to meet business goals and compliance requirements

* Manage the timeline for all scheduled activity relating to timetabling including liaising and negotiating with campus based stakeholders to ensure needs can be met

* Ensure robust quality management controls are developed and operated

* Ensure high standards of customer service is delivered and holiday periods are managed appropriately so as to ensure sufficient staff coverage

* Review and analyse use of timetabling systems and processes and implement changes to improve efficiency

Contribute to an 'in flight' project to deploy new Timetabling and Scheduling system capability in 2022

* Identify requirements to feed into system design and configuration

* Assisting with testing of new system and processes during development phases

* Assuming role of Subject Matter Expert in implementation phases, including training and coaching of new users

* Ownership of Change Management activities within the Timetabling Services function

EXPERIENCE

* Degree educated or equivalent experience

* Timetabling related accreditation (desirable)

* Educational Timetabling or similar scheduling expertise (essential)

* Supervising staff in a customer service environment

* Understanding of the principles of timetabling (essential)

* Recent work in a customer support role (or similar) requiring sound system or process knowledge (essential)

* Building effective working relationships with remote colleagues

* Delivery of large, complex timetables in an education setting

* Providing a service to remote end users

* Use of relevant timetabling software (essential)

* Advanced Microsoft Excel user

* Be self-motivated, versatile and have the ability to work on own initiative with little supervision.

* Strong organisational skills, with the ability to effectively prioritise, multi-task and meet tight deadlines.

ABOUT US

We are a global pathway provider in International Education, working collaboratively with a number of Top Tier Universities. Voted as the 2017, 2018 and 2020 Global Pathway Provider of the year, our people are united with the shared ambition of providing a world-class UK education to talented students from across the globe.

ORGANISATIONAL COMPLIANCE

Study Group is committed to safeguarding and promoting the welfare of its students, and expects all staff and volunteers to share the same dedication. Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.

Study Group processes your information in line with data protection regulations. Please see our Privacy Policy
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