Digital Delivery Manager:
Waltham Forest is a digital first organisation who wants to support its residents and businesses to be empowered to complete transactions online for any device, anywhere and at any time - a true 24/7 service.
As a Digital Delivery Manager, you will be focused on the delivery and continuous improvement of Waltham Forest's digital service, delivering change by working with the customer experience, strategy and insights, communications teams to bring together a full end to end online service which has the customer at the centre of the process. You will need to engage with stakeholders at all levels, council services and digital teams to bring them along on this journey of excellent customer experience.
You will be an experienced agile coach and scrum master used to working in a fast-paced environment, using tools, such as Jira, to track, manage and deliver a wide range of projects. You will excel at functional and technical requirement gathering and product management; developing and prioritising product roadmaps and backlogs, writing user stories. You will be 100% focused on building brilliant customer experiences that increase digital channel adoption and improve resident's experience of the council.
You will provide vision, management and direction to the digital team and stakeholders throughout projects and ensure that the team always has an adequate amount of prior prepared tasks to work on and resources are effectively managed against multiple concurrent projects and support tasks.
You will create business cases, project updates, chair project boards and be comfortable presenting to a range of different stakeholders, from Senior Management Board to show and tells at all staff meetings.
You will be committed to ensuring that required outcomes (business change, service improvements and council savings) are met to ultimately improve the life chances of our residents