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Business Change Manager - Digital Transformation

Pertemps Thames Water
Closing date
28 Jan 2022

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Technology & New Media
Contract Type
Full Time
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Please note this is a contract role for 6 months

Role of Business Change Manager
To plan, coordinate and manage the activities related to business readiness, education and adoption across Change projects. The role is responsible for ensuring the success of a project by leading all readiness activities and ensuring the business are prepared for the changes, as well as creating materials to support the customer/end user experience once the change is implemented and the solution or product is deployed.
Engaging with a wide variety of senior stakeholders across the business, driving business and customer readiness activities, supporting stakeholders in adopting new changes, and collaborating closely with Change agents or Delivery teams and Communication specialists to deploy information and gather feedback
Responsible for scoping, planning and scheduling business readiness activities
Responsible for ensuring all customers, stakeholders and third parties are ready to use, support, adopt and exploit new technology platforms/processes/ways of working from release through to evolution
Ensuring there is a clear line of sight from on the ground user to organisational strategy and business case to support comms and engagement strategies
Developing effective and appropriate change interventions and deliverables in conjunction with the business and project/programme team. Change activities will include, amongst others: the establishment and leadership of change /champion networks; communication strategy, plans and collateral; TNA, training and engagement materials and training strategy; go-live and post go live readiness plans; ensuring the documentation of new/interim business processes as a result of the change; supporting the transition to BAU and final exit
Understanding the nature, position and needs of stakeholder groups and driving stakeholder engagement and management to support project and programme delivery
Developing detailed change impact assessment (end to end and top down) and securing a shared view of these impacts across areas impacted, the programme team and the business area sponsoring the change
Working closely with workstream leads / programme teams to deliver change and collaborating with all business areas to ensure a joined-up experience for end users
Supporting on the resolution of readiness and adoption related risks and issues. Ensuring that business readiness and adoption activities are built in to the frameworks for change deliveryKnowledge and experience required:

Extensive experience leading change and business readiness
Considerable knowledge of the change management challenges associated with implementing continuous change
Experience of developing and delivering change and business readiness activities to a high standard
Experience of delivering organisational change involving changes to people, processes, technology, structure, behaviour and new ways of working
Experience in migration and cutover activities that affect the entire organisation
Experience of stakeholder management with a diverse range of stakeholders, overcoming resistance to change and demonstrating the ability to gain trust and understand the issues that matter to people most
Knowledge of how change management fits within both a Waterfall and Agile project delivery framework and experience of project planning
Experience of identifying risks, developing mitigation actions and reaching agreement with stakeholders on the management of risks and issues
Proven experience of delivering change with an emphasis on cultural and behavioural change
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