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Customer Compliance Administrator

Focus Resourcing
Closing date
28 Jan 2022

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Contract Type
Full Time
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Our Reading based client is currently recruiting for a Scam Administrator to join their team. Its initially a temporary role for 6 months, but with a strong likelihood it will go on longer/permanent.

*Please note there is no parking at the client, they are central in Reading* There is also an option with some remote working but you must live a commutable distance to Reading.

You must be free to start ASAP

The role will focus solely on the administration of our Pension Scams Identification service in an exciting period of growth.

The Role
* Providing Lead Support on Scams Identification administration within a growing team
* Training of other team members
* Producing/Auditing reports for client teams/Trustees
* Auditing Scams calls conducted by other team members
* Dealing confidently with members by phone, email or letter
* Ensuring that member cases are dealt with in accordance with strict deadlines > Overseeing production of monthly billing information
* Collation of data for Management Information (MI) and production of MI reports
* Reviewing and updating of Processes in line with industry changes
* Implementation of new Clients
* Project work as directed by Team Leader or Manager
* Liaison with Customers, Clients, Scheme Actuary, Consultants, Providers and third parties

The Person
* Experience in admin is preferred but not essential
* Inquisitive with strong interpretation skills
* Ideally, be educated to A-level standard
* Be able to demonstrate ownership, responsibility and accountability for self
* Good telephone manner
* Be organised, methodical and logical in approach to tasks
* Be able to develop and implement own processes to manage high volumes of work
* Have good leadership skills, the ability to manage own workload as well as assisting the team
* Be proactive, having drive and commitment
* Be able to work on own initiative
* Be able to communicate effectively
* Have the ability to work in a team towards company objectives > Have experience of working with MS Office products, such as Outlook, Excel, Word
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