Council Tax Officer

We are looking for a Council Tax Officer: To deliver a professional, customer focussed and high-quality service whilst maximising revenue through the administration, collection and recovery of the Council Tax/Business Rates:

Responsibilities

As part of a team to assist in administering Council Tax accounts. To maintain accurate records of liability, charges, reductions, payments and arrangements; Check and issue bills, recovery notices, enforcement documents and enquiry forms to ensure prompt collection and enforcement of Council Tax - including the referral of cases to bailiffs and for committal proceedings:

Qualification - Essential

* Educated to GCSE level or equivalent

* NVQ Level 3 - Business Administration or equivalent

* Evidence of continuous professional development

* Knowledge of Academy Council Tax system

* Advanced -Microsoft Office, Word, Excel, Outlook, PowerPoint and Social Media

Essential - Skills,

* Practical experience of Council Tax and a good knowledge of all the relevant principles and procedures governing it

* Strong IT, numeric and communication skills

* Ability to act professionally and communicate patiently but effectively with those in difficulty

* Experience in prioritising own workload with minimum supervision and ability to adapt to changing priorities and demands

* Proven experience of working within a Housing & Council Tax Benefit environment

* A thorough understanding of Council Tax legislation to carry out the critical accountabilities within the role profile

* Ability to use a computerised accounts system to maintain and update Council Tax records accurately, to retrieve information and initiate the sections recovery procedures

* Ability to respond to customers enquiries: electronically, face to face and at Magistrates Court

* Experience of working on complex casework, including areas of legislation that require the application of discretion or judgement

* Experience in handling complaints and areas requiring discretion or judgement

* Excellent verbal and written communication skills

* Good problem-solving skills and ability to make sound judgments and decisions under pressure

* Good analytical and comprehension skills

* Office-based initially, we welcome flexible working, regular home working with technology to support this

Essential Compliance Requirements

* Three Years of References

* A pre-engagement screening is mandatory for this role

Benefits

Ref: DBR04000

Job Title: Council Tax Officer

Salary: £20.06 per hour PAYE - Inside IR35

Location: West Central London

Hours: 36.00 hours per week

Duration: 3 months; TBC after that on performance

Diamond Blaque is an equal opportunities employer

Diamond Blaque is acting as an employment agency for this vacancy