If you are an experienced Finance Application Support Lead who is passionate about achieving outcomes for colleagues and customers across Bromford by leveraging great technology and processes, you belong at Bromford.
We are looking to recruit an experienced Finance Application Support Lead to lead the maintenance and improvement of our Finance systems while managing an Analyst/s within the same area of expertise. You will play a pivotal role in achieving outcomes for colleagues and customers across Bromford by leveraging great technology and processes.
You will act as an SME for relevant business applications that enable Finance so previous experience is essential and ideally a relevant finance qualification is preferred. You will also lead the provision of high quality support and guidance to colleagues while managing incidents and service requests according to SLAs and championing IT service management processes e.g problem and change management.
We will want you to continuously review software roadmaps and system capabilities, owning the Bromford upgrade / improvement roadmap for your expert area. You will articulate rationale and benefits of new features across the area with a view to providing robust solutions to align to business strategy. You will be responsible for leading the maintenance of process and technical documentation, leading the testing of business applications working alongside the QA Team, and the transition from the project delivery into support for scope within Finance.
As Finance Application Support Lead with us, you will manage the people processes for individuals in your team including performance management and general HR administration. You will also coach other ICT colleagues on business applications' functions, lead the coaching of end users as an SME in specific business applications functions.
As Application Support Lead you will have:
Either a professional qualification in the business area you support, e.g. accounting, procurement, etc., or a desire to be so.
Hands-on experience in designing, configuring, customising or administering specific functions/modules within Finance
Experience managing and implementing changes using a formal method such as SDLC/ITIL
Working knowledge of MS tools such as PowerPlatform, PowerApps, Power Automate, Power BI, Azure, LogicApps
Experience managing people including HR processes and performance.
System improvement and support experience, acting as an expert across multiple modules of the solution, including configuration.
Systems administration including scheduled tasks, monitoring and integration management.
Systems analysis experience
Excellent communication, influencing and negotiation skills.
Ability to build strong internal customer relationships and dedicated to achieving great outcomes for stakeholders.
ITIL Foundation Qualification v3 or v4 is desirable.
A personable, approachable and confident attitude to supporting end users.
Ability to present complex technical information to non-technical audiences.
Strong attention to detail and a keen desire to deliver the highest quality solutions to colleagues.
Problem solving skills with creative solutions.
Self-Starter with ability to handle multiple tasks and shifting priorities.
Thinks clearly and calmly under pressure.This is a roaming role so will involve a mix of office, home and remote working. You'll be based from one of our main offices at Wolverhampton (WV10), Tewkesbury (GL20) or Chipping Sodbury (BS37)
Your previous experience may be in roles as a systems lead, support lead, D365 lead, ICT applications manager, ICT systems lead, amongst others.
A place to be you!
Being able to express yourself at work helps you connect with people and gives you the freedom to perform better at your job. We believe diversity helps drive success, so we want to build a culture where all our differences are celebrated. Everybody should feel that they belong and are able to bring their true, authentic selves to work. We want an organisation that reflects the communities and the people that we serve and if we can achieve this, we know that we will create an environment where everyone is included and can thrive.
Closing date for applications is 9th January with 1st stage interviews taking place 14th, 17th & 18th January
If this sounds like you, you'll feel right at home here. At Bromford we give both customers and colleagues the opportunity to realise their potential. In our team you'll do incredible work and be rewarded for doing so. Not just in the smiling faces of the thriving communities that you help build, but in the trust, support, training, success and friendship you'll find in our team.
If you can be bold, be honest, be you and be brilliant... you belong at Bromford. Apply now.
In addition to a competitive salary, we will offer you a fantastic benefits package. This includes; 27 days holiday (plus statutory bank holidays); a choice of defined benefit and defined contribution pension schemes; trust-based flexible working, and a £500 personal allowance to spend on your choice of things like private medical cover, dental treatment and gym membership. to see the full list.
Bromford Housing Group is committed to recruiting with care and safeguarding employees and customers, as a result we will carry out pre-employment checks. The nature of these checks will vary according to the role applied for, and may include details of current/previous employment, unspent criminal convictions, education and proof of relevant qualifications. We will also be asking for references for everyone who is offered employment with us which must cover the last two years. In addition to this, all employees will be asked for evidence of their right to live and work in the UK - further information is available on the .
We do not require recruitment agency support at this time - all speculative CV's will be treated as a direct application