To maintain a basic caseload of around 180 Housing Disrepair Pre Lit/Litigated cases. This will include complying with the Housing Disrepair pre action protocol, assessing liability, drafting court documentation, issuing court proceedings via Part 7 CPR, complying with court directions, document and letter creating in addition to the use of the telephone/email, review of RICs report, review of medical records, collation of special damages, collage of medical evidence, submission of full details, negotiations and settlements.
To comply at all time with the case management system and be responsible for the maintenance and accuracy of its information.
To comply with all key dates including court directions, limitation and hearing dates.
To be responsible for the pro-active maintenance of their own task pad.
Identify any complications within their caseload and immediately refer to their team leader.
To assess liability and make an initial assessment of special damages.
Contact clients by telephone and maintain regular and pro-active telephone contact with clients as required by our SLA's.
To demonstrate an ability to work to deadlines and be self-sufficient.
Be able to achieve financial and administrative targets on a monthly basis as set by their team leader.
Demonstrate a flexible approach to work, including hours of working.
To demonstrate a commercial awareness and a pro-active approach to all aspects of work.
Demonstrate the ability to work effectively as part of a team, while maintaining responsibility for their own caseload.
To comply with Lexcel and/or client service standards, client care and protocols.
To demonstrate IT literacy by utilising a full range of internal and external systems inclusive of MS Outlook, MS Word and Pro Claim.
To demonstrate effective planning, organisation and decision making skills and work to deadlines and time limits.
To assess liability under the supervision of your Team Leader.
To ensure that appropriate communication methods are utilised to ensure case progression.
Comply with Pre Action Protocol for Housing Disrepair Claims
Reviewing RIC's report - Valuing Damages and Repairs
Drafting Court Documents
Issuing Part 7 Court Proceedings in accordance with the Company guidelines
Complying with Court Directions
Monitoring Limitation in accordance with the Company guidelines
Reviewing & Valuing Medical Reports
Collating Special Damages
Dealing with incoming emails and acting upon the same appropriately
Working on an individual caseload using Proclaim effectively.
Chasing relevant parties for required information in order to progress the claim
Dealing with incoming post. This could involve indexing post, actioning it, or transferring to the team who are dealing with the claim