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Consumer Communications and Social Manager

Employer
Michael Page Marketing
Location
UK
Salary
Competitive
Closing date
18 Jan 2022

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Sector
Marketing & PR
Contract Type
Permanent
Hours
Full Time
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An exciting contract has arisen as a Consumer Communications and Social Manager. This role is based in Surrey but for the 3 Months+ there is considerable flexibility. The successful candidate will be responsible for protecting the reputation of the brands and businesses through agency management, social media listening, communications and complaints tracking.

Client Details

A leading FMCG business enjoying an exciting period of transformation.

Description

The successful Consumer Communications and Social Manager will be responsible for;
  • Agency Management
  • Performance monitoring & reporting; including social media listening projects to track consumer sentiment.
  • Action planning & identification of next steps to deal with any consumer contacts which have been flagged & escalated because they are contentious and have the potential to present reputational risk.
  • Ensuring literature and documentation for the agency and internal communications team is always up-to-date; e.g. product FAQ documents.
  • Management & oversight of all relevant social media listening tools (Hootsuite & Brandwatch).
  • Budget oversight, tracking & reconciliation.

Profile

The successful Consumer Communications and Social Manager will have the following expertise;
  • Experience working in a consumer facing business.
  • Experience of crafting & wording written communications.
  • Experience of leading External Agency relationships & Agency Management.
  • Good verbal communicator who is confident in challenging situations.

Job Offer

A contract with a leading FMCG business and the opportunity to continue beyond the short-term assignment.
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