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Information Governance Officer

Closing date
18 Jan 2022

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Contract Type
Full Time
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The starting salary for this position is £27,991 per annum based on a 36 hour working week.

In support of our people and our greener futures strategies this role is open to remote working, meaning you aren't required in the office 5 days a week. We'd welcome a conversation with the successful candidate on what remote working may look like for you.

Would you like an exciting opportunity to make a change to the lives of families and young people in Surrey? If so, why not join our Children's Service Information Governance Team as an Information Governance Assistant. Reporting to the Team Leaders, you will be able to demonstrate attention to detail and the ability to work under pressure to meet tight deadlines, determined by government legislation.

Our team handle Freedom of Information (FOI) and Subject Access Requests under the Data Protection Act 2018 (DPA) and GDPR and other Information Sharing requests, as well as providing advice, training and guidance to staff across the Children's, Families, Life Long Learning and Communications Directorate together with managing customer expectations.

As a proactive individual, you will be part of a network of Officers that deliver timely, clear and effective advice. Excellent time management skills, meticulous attention to detail and focus are needed for this role.

In this position, no two days will be the same! You will be required to carry out various responsibilities within the role, which will include:
  • Processing Subject Access Requests and Rights to Rectification requests
  • Responding to complaints and reviews, often relating to highly sensitive and complex data within a set timeframe to comply with legislative timescales
  • Collating and reviewing all data relating to assigned Requests
  • Redacting and checking that only appropriate data is disclosed within the parameters of relevant legislation

There will be times when you will need to work closely with social care colleagues and other stakeholders when responding to requests; keeping them up to date while maintaining a professional dialogue throughout the process.

You must be able to work flexibly with a view to undertake different tasks within the Information Governance team depending on business need. You will use the electronic document and case management system in operation in Children's Services, be accountable for your tasks, while demonstrating an understanding of confidentiality.

Experience of dealing with requests made under FOI and DPA and an understanding of the legislative requirements of Information Governance, such as GDPR will be an helpful, however; a commitment to learning and development in order to become an Information Governance subject matter expert through a mix of coaching and structured training is essential.

You should be able to demonstrate good IT skills, including Outlook, Word and Excel.

You will be expected to maintain professional conduct in the working environment, in accordance with the SCC Behaviour Framework.

At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about the values we follow.

For more information please find the full job description below and refer to this before submitting your application. We also invite you to read our Life at Surrey handbook to see insights of the culture at Surrey and how as a valued employee, you can help shape our Council.

Additional Information

The job advert closes at 23:59 on 14th January 2022 with interviews to follow.

Contact Details

For an informal discussion please contact Julie Charge or Charlotte Strugnell on 0208 213 2597 or by e-mail at We look forward to receiving your application.


From flexible working to job sharing we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.

Our Commitment

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.
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