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IT Support and Operations Apprentice

QA Ltd
Closing date
28 Jan 2022

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Technology & New Media
Contract Type
Full Time
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Employer description:

Pink Connect was established in 2002 by James and Gisela Pink, and quickly became registered by Ofcom and the Ombudsman Services.

Since then, we have grown as a trusted supplier to serve thousands of small and medium business customers across the UK.

We are growing rapidly, based upon our commitment to provide outstanding personalised service, using high-quality business-grade products, at competitive prices and an ethical approach.


Are you technically minded waiting for the right opportunity for your career to take off?

This opportunity is one in a million!

Pink Connect are looking for an IT Support and Operations Apprentice.

You will be shadowing our Operations Manager learning all the tricks of the job.

Offering leading edge business solutions for thousands of small and medium size organisations across the UK, we are looking for an organised, structured individual to join our team. This apprenticeship will be a fantastic opportunity and gain a nationally recognised qualification.

Duties and Responsibilities:

For this IT Support and Operations Apprenticeship, you will be trained to deal with 1st line Faults:
  • Openreach and Connectivity faults
  • Hosted VoIP and SIP/IPDC configuration
  • Liaise with Business customers, sales agents and franchisees over the phone, email, remote access their systems.
  • Support other members of staff with queries.
  • Support customers with their installations to guarantee satisfaction.
  • ICT, software installations.

In terms of Assisting the Operations Manager, we will expect you to be:
  • Very organised and methodical
  • Able to document procedures
  • Communicate in a very respectful manner
  • Be proactive and advance the action
  • A 'finisher'

Desired skills:

For this IT Support and Operations Apprenticeship, the right candidate will have:
  • Good knowledge of IT/ICT and the right technical mindset/interest
  • A driving license will be beneficial
  • Excellent communication skills - verbal and written
  • IT literate - Microsoft Office, online systems, software, etc.
  • Mature telephone manner
  • Organisation and time management
  • Willingness to learn new skills fast

Personal qualities:

The successful IT Support and Operations Apprentice will be:
  • A team player while also being able to work independently
  • Optimistic and positive 'can do' attitude
  • Self-Motivated and hard working
  • An excellent sense of humour is a bonus!

Entry requirements:

You need to have 5 GCSE's:
  • Maths and English (or equivalents) at grades D or above
  • 3x GCSE's grade A-C in any other subject

You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Find out more here:

  • Company events
  • Company pension
  • Cycle to work scheme
  • On-site parking
  • Wellness programmes
  • Discounted or free food
  • Flexible schedule
  • Profit sharing
  • Work from home

  • Monday to Friday
  • No weekends

COVID-19 considerations:
We carry out bi-weekly LFT testing.

Ability to commute/relocate:
  • Shipston on Stour CV36 4AW: reliably commute or plan to relocate before starting work (required)

Future prospects:

The right apprentice will work towards a highly recognised level 3 qualification.

After completing the apprenticeship, a full-time position may be offered. Full training will be provided by face to face tutor visits, online resources etc.

Important Information:

QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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