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IT Support Apprentice

QA Ltd
Closing date
28 Jan 2022

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Technology & New Media
Contract Type
Full Time
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Employer description:

About us:

Pembroke College, founded in 1347 by Marie de St Pol, Countess of Pembroke, is proud of its traditions. The third oldest of the Cambridge colleges, it was the first to have its own Chapel, and in the stained glass windows there and in our recently renovated Library is evidence of the way we make light of that history. Located in the heart of the University City, Pembroke presents a tranquil environment with varied architectural styles framing beautiful gardens and open courts. Openness characterises Pembroke today. The College is an intimate yet diverse community, committed to welcoming students of exceptional talent regardless of their social, cultural or educational background, and giving them the benefit of contact with a large and distinguished Fellowship. Pembroke thrives on conversations, between generations and disciplines - between undergraduates, graduates and senior Members, between current students and our alumni, and between the academy and the wider world.

Main Duties and Responsibilities:
  • Understand how the College works, the services it provides, how it's managed and how it fits into the wider University.
  • Understand how the IT Department works, the services it provides, what its objectives and constraints are, how it's managed and how it fits into the College.
  • Understand what computer and communication systems, hardware and software are being used to provide these services.
  • Monitor and record the behaviour and performance of some of these systems.
  • Carry out basic maintenance of printers e.g. re-stocking with paper, clearing paper jams and replacing spent toner cartridges.
  • Assist with the diagnosis, maintenance, upgrade and replacement of hardware and software.
  • Assist with the provision of IT support to Fellows, students and staff.
  • Understand College and University IT rules and alert colleagues to cases of potential abuse.
  • Responsible for the routine checking and reporting of server room hardware status.
  • Anything else that the College may reasonably require from time to time.

Required skills/knowledge/training:
  • Problem solving
  • Good customer service skills
  • A willingness to engage with and ensure that assigned tasks are completed appropriately in a timely fashion
  • Ability to communicate effectively with a wide range of users of different statuses and IT competence
  • Ability to absorb new ideas quickly and apply them appropriately
  • Willingness to learn and evolve/expand skillset
  • Ability to assess and create/update documentation for the activities undertaken

Personal attributes:
  • Honesty and integrity
  • Ability to work closely and effectively with others
  • Mobility on foot or cycle
  • Ability to work from home as and when necessary
  • Ability to lift computer equipment around the college

Entry requirements:

You need to have 5 GCSE's:
  • Maths and English (or equivalents) at grades D or above
  • 3x GCSE's grade A-C in any other subject

You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. Find out more here.

Working week:

Monday to Thursday: 9am - 5pm (7.5 hours),

Friday: 9am - 4pm (6.5 hours)

36.5hrs a week.

Important Information:

QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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