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IT 1st Line and Printer Engineer Apprentice

QA Ltd
Closing date
28 Jan 2022

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Technology & New Media
Contract Type
Full Time
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Employer description:

Bates IT has over 25+ years' experience in delivering large scale digital transformations and operational support into a diverse range of verticals. Our service portfolio encompasses every device that touches a desk, effectively making us a unique unified service provider.

Our core values include flexibility towards the changing needs of our customers, ownership and accountability for the services we provide, passion for continual service improvements & delivering exceptional service to our customers. Everything Bates IT provides is underpinned with solid, mature and robust processes, which ultimately lead to the successful management of all our digital service offerings.


Bates IT are a family IT Company supporting an NHS Trust with headquarters in Worthing.

We are looking for another apprentice who can ideally drive a small company van or Car and may consider a moped/motorbike license. The apprentice will be trained by experienced Copier/Printer engineers and will travel to deliver/install toners and carry out preventative maintenance. The candidate will need to have good customer facing skills and want to work as a team member supporting vital NHS devices throughout Sussex, Hampshire and Kent.

As the Printer engineer and Computer Technical Apprentice you will have a keen interest in all things desktop, server and cloud.

We will be providing mentoring and guidance to help you develop your career in IT and do not expect detailed knowledge, however some understanding of these areas is important.

Clear thinking, good communication skills, good documentation and being proactive is an important requirement of this role.

Main responsibilities:
  • Provide remote 1st line support
  • Desktop Migrations from one domain to another Office 365 Mailbox setup and configuration Active Directory configuration (users and computers)
  • Windows pc and laptop roll outs
  • Install printer and toners
  • Travel to NHS sites and provide preventative maintenance support

Desirable skills:
  • Can drive a small van [as travelling will be key]
  • License holder
  • Great communication skills as working on NHS sites

Personal qualities:
  • Being able to communicate well with your fellow colleagues
  • Be willing to learn and stretch your capabilities
  • Team player and reliable

Entry requirements:

You need to have 5 GCSE's:
  • Maths and English (or equivalents) at grades D or above
  • 3x GCSE's grade A-C in any other subject

You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Find out more here:

Working week:

35hrs a week.

Monday to Friday, either 8am - 4pm or 10am - 6pm.

Important Information:

QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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