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IT Engineer Apprentice

QA Ltd
Closing date
28 Jan 2022

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Technology & New Media
Contract Type
Full Time
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Employer description:

THG aims to be the World's leading Online Health & Beauty Destination. We are currently the UK's leading multi-website online retailer with rapidly growing global operations and a unique proprietary technology platform THG Platform supports more than 140 million global website visitors, 5 million customers and 8 million orders dispatched worldwide across our market leading stores including:, and

You are the face of IT and will have excellent Customer service skills ensuring that each and every employee is able to perform their roles in the most efficient way possible.


The Staff Technology team are responsible for maintaining the IT working environment delivering a world-class experience for our users spread over a diverse landscape.

Currently, we are looking for an Staff Tech Engineer Apprentice to join us complete a IT systems and networking, Azure Cloud Support Specialist, Level 3 program.

Key Responsibilities:
  • Assist the IT purchaser in all procurement duties including stock management
  • Provide strong customer service for internal IT teams as well as Business Partners and employees via phone, email and chat support, working closely with the Server and Networking teams
  • Keeping asset and change management systems up to date at all times
  • Housekeeping for Intune and JAMF MDM
  • Key role in developing corporate standards for desktop computer software and hardware and conducting reviews to ensure compliance to standards
  • Responsible for successful deployment and upgrades of hardware
  • Maintaining the estate of printing devices
  • Perform computer management and system administration activities.
  • Proactive management of open incidents, working with technical support teams to gain the fastest resolution based on incident SLA
  • Support of the following Technology: Microsoft Office products, Windows 10, macOS, desktops, laptops, multi-function printers, basic LAN/WAN connectivity
  • Daily communication of service business line status
  • Ensuring all calls that cannot be resolved by the L1 team are allocated to the relevant support team in a timely manner and resolved
  • Updating and writing Knowledge Base entries when new solutions are established.
  • Raising awareness of regular repeat Incidents
  • Raising Problem Records for investigation
  • Virus Protection and Updates
  • Security Patching
  • Keeping all documentation and diagrams up to date and accurate
  • Performing all daily checks consistently and resolving issues

Key Attributes:
  • To effectively and efficiently identify the problem and resolve/or direct accordingly.
  • Keeping all documentation and diagrams up to date and accurate
  • Performing all daily checks consistently and resolving issues
  • Warm, friendly and approachable demeanour striving for top rate customer satisfaction.
  • Excellent analytical and problem-solving skills with a want to find and understand the problem
  • Excellent verbal and written communication skills
  • Organised and calm under pressure

Desirable skills & Experience:
  • Active Directory toolset with basic- to advanced-level configuration experience
  • Networking including TCP/IP, RDP, Wi-Fi
  • All Microsoft products suites and Operating Systems

Entry requirements:

You need to have 5 GCSE's:
  • Maths and English (or equivalents) at grades D or above
  • 3x GCSE's grade A-C in any other subject

You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Find out more here:

Working week:

40hrs a week.

Important Information:

QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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