Customer Service Admin Team Leader

This is a rare opportunity to join a well-established luxury brand to lead a team of Customer Service Administrators. This is a hands-on customer facing role with responsible of a small well established sales admin team. The role is a mix of office and home working and offers a fab benefits package including 25 days holiday, company bonus and free car parking.

OVERVIEW OF THE ROLE

• Organise the team workflow, providing leadership and ensuring timely processing of customer orders and shipments
• Managing escalated queries and disputes
• Coaching, mentoring, and development of direct reports
• Account Management of more complex and high-profile accounts
• Developing processes to improve the customer experience

ABOUT YOU

• You will have a background in Sales Admin or Sales Support with 2+ years of leadership experience
• You will have strong Excel skills
• You will have fab interpersonal skills

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