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Learning Support & Engagement Manager

Closing date
31 Jan 2022

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Contract Type
Full Time
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Job Title: Learning Support & Engagement Manager

Hours: 37.5 Hours Per Week

Contract Type: 6-Month FTC

Location: Birmingham, West Midlands*

*Post-holders can be required to work at any College Centre

The primary purpose of this job role is to;

• To lead and manage a progressive and inclusive student support and engagement service shaped by student feedback.

• To create a culture where all student voices are empowered, listened too, acted on appropriately and matter in the college.

• To embrace the College vision and mission and embody the College values every day.

Role outline - Main Responsibilities:

• To create and manage a culture of empowerment and improvement which is student centred

and personal, allowing students to become as independent as possible in their learning.

• To strategically develop the learning support service to create a vision of outstanding support.

• To develop and manage high quality feedback processes to learners to support their


• To review and manage all areas of learning support to ensure the service is forward thinking and

constantly seeking to improve.

• To manage the recruitment, training and performance of a team of Learner Support Assistants to

deliver outstanding learning support to learners that consistently supports excellent teaching

and learning.

• To manage the collection of high quality data/record keeping capture, recording and evaluating

support needs and the effectiveness of the support provided.

• To ensure Students with support needs achieve at levels comparable with other students.

• To develop processes to accurately report learning support provided to maximise the learning

support claim.

• To manage the learning support budget effectively.

• To manage the performance of the Learner Welfare Officer to ensure a pro- active and

supportive approach is taken to student welfare, acceptable behaviour and fitness to study

matters. Ensuring processes and procedures are effective.

• To develop and manage the student engagement policy and plan to ensure there is an

outstanding level of engagement with students which is progressive and student centred.

• To promote and implement a student engagement service where all student voices matter in an

inclusive and diverse environment.

• To manage a cross college approach to Equality Diversity and Inclusiveness to embed the culture

in accordance with the college values and mission statement.

• To lead on relevant Student Services policy reviews and formulation and ensure that Equality

Impact Assessments are undertaken.

• To lead the Student Union to empower students to appoint officers in accordance with the

constitution and develop an active Student Union.

• Co-ordinate staff delivering second evening and enrichment activity to cover agreed areas.

• To work effectively with the Head of Student Experience covering where required to support a

24/7 service for students.

• To support the Head of Student Experience on strategic safeguarding and prevent matters.

• To be a member of the college 24/7 Safeguarding team


• Experience of managing, developing and coordinating a support team or equivalent

• Experience establishing and implementing student voice activity, reporting on and raising satisfaction in this area

• Management qualification at level 4 or above

• Demonstrable experience of improving a support function and learner outcomes
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