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Operations Director – £1M Software Business

Recruitment Revolution
Glasgow, Glasgow City
£Competitive Salary Package Benefits: Performance based bonus + Up to 5 Days Loyalty holiday
Closing date
19 Jan 2022

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Technology & New Media
Contract Type
Full Time
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Job Details

We have an exciting opportunity for an Operations Director to join a market leading Software company in Glasgow.

If you are an experienced Operations Director with the ability to formulate and implement strategy within an operations department, we’d love to talk…

Role Info:

Operations Director
£Competitive Salary Package
Benefits: Performance based bonus + Up to 5 Days Loyalty holiday
Reporting to Managing Director
Direct Reports: Sales Manager, Support Manager, Training & Implementations Manager

The Operations Director Role:

You will be the ‘number two’ in the business and have overall responsibility for the sales target as well as the delivery of software solutions to our customers and the relationships with those customers throughout their time as a customer.

You will be responsible for developing strategies and structures to enable the Operations Team to deliver industry leading sales, customer implementations, training and customer support.

Your primary focus is to build a team and a structure of continuous improvement to ensure that we are aligned to current and prospective customer needs, and are able to deliver award winning services.

You will work with the Management Team to scale up the business, ensuring that all departments have a joined-up approach and are able to deliver on our significant growth plans over the next 5-10 years.

Culture is a huge part of the business and you will need to demonstrate the ability to coach your direct reports in a manner that allows the whole team to develop.

Your role is directly linked to our core purpose of ensuring that we provide our industry with life enhancing software and a customer service to back that up.

Key Duties:

+ Design and implement strategies for the Operations Team to ensure that our services (from sales through implementation right the way through to retention) are industry leading and meets the needs of our varied customer base.
+ Establish strategic plans along with leaders in other areas of the business and maintain strong relationships with the development team, product management and others as appropriate.
+ Provide oversight of the Sales Process and customer projects, both upcoming and in progress, maintaining control of schedules, budgets and risk issues.
+ Maintain up to date capacity planning for the Operations team, ensuring that all areas of the department are appropriately staffed and that risks, bottlenecks and roadblocks are identified and managed.
+ Work with the Function Heads to continually review the systems, processes, technology and resources available to the Operations team. Oversee and execute process improvements, and the development of policies, procedures, methods and tools. Ensuring that all improvement changes are rolled out in a joined-up way, working closely with all relevant stakeholders both internally and externally to ensure the success of the change programme.
+ Develop and lead the Operations Team, ensuring that the teams are engaged, motivated, and are growing their skills and talent to help future proof our business.

About You:


+ Demonstrated progressive experience managing, leading and/or delivering Operations.
+ Experience managing technical, cross-functional Operations teams (e.g., sales, consulting, implementation, trainers, project managers) and delivery partners.
+ Proven experience building and leading a team of people in a fast-paced company.
+ Demonstrated progressive experience with a subscription-based business model, delivering on-premises and SaaS solutions.
+ Demonstrated experience building and scaling an Operations business with accountability for financial targets.

Skills & Knowledge:

+ Transformational leadership skills
+ Strong understanding of all functions. within an Operations Team, and how to ensure they are performing well.
+ Ability to formulate and implement strategy to ensure the continued success of the Operations department.
+ Strong communication, presentation and negotiation skills.
+ Strong operational, project management, consulting technology and process skills.

Personal Attributes:

+ Excellent customer relations approach
+ Fantastic interpersonal skills
+ Strong stakeholder management
+ Resilient
+ Professional
+ Inspirational
+ Committed to continuous professional development of both themselves & their team.

A driving licence and own transport is essential.

Interested? Apply here for a fast-track path to the Hiring Manager

Your Experience / Background / Previous Roles May Include: Operations Director, Business Operations & Strategy, Operations Manager, COO, SaaS.

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.


We’re Talent Acquisition Specialists that founded change in 2005. Since then we’ve helped over 2500 clients grow, prosper and lead.

# Our Story

Frustrated by poor experiences with traditional agencies, our founders (just two regular candidates), decided that the outdated industry needed modernising and a new balance of power. In 2005, a new kind of agency model was born, putting the client and candidate at the heart of the experience whilst removing the pushy sales, schmooze and high fees.

# What makes us different?

Aside from a sensible fee model, custom technology and a direct unhindered path to candidates we…

…don’t sell candidates and we don’t sell jobs: we facilitate relationships and champion the process of ‘organic hiring’ to help create stronger and longer-lasting engagements.

# Who we work with

With an industry reputation for delivering results we are the go-to talent finders for tech start-ups to global brands who all demand the best service and talent.

From business owners hiring 2 people a year to Internal Recruiting teams hiring 200+ people a year, RR sources talent across all sectors and levels.

# Reputation

Our expertise has also been called upon by some of the leading job boards including the UK’s No1.

Recruitment Revolution is a member of the REC with a 100% compliance pass rate and holds a Feefo 5* Platinum Award for Service.

For more information please contact Team RR on 0800 294 3113 or visit


Find Us
Castle Hill House
12 Castle Hill
United Kingdom
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