Head of Customer Insight

HEAD OF CUSTOMER INSIGHT
UP TO £110,000
LONDON

THE COMPANY

This Head of Customer Insight role is with a well-known designer retail company.

THE ROLE

You will be responsible for:

• Advancing the application of customer insights, analytics and machine learning.
• Demonstrating the benefit of data driven decision making and its effects on customer retention and loyalty.
• Oversee centralised Customer Insights team.
• Undertaking detailed qualitative analyses of consumer databases and external data sources and developing a data driven insight into customers, their behaviours, buying preferences and patterns.
• Analysing large data-sets and highlighting actionable insights to help create personalised customer experiences.
• Segmentation of customers to drive improvement of target groups for marketing and communication purposes.

THE EXPERIENCE

The successful Head of Customer Insight will ideally have:

• Customer Analytics and Insights experience
• Experience with SQL, Python & R
• An ability to work cross-functionally
• Confidence to communicate with stakeholders
• Experience with deep-dive analysis on customer retention, customer lifetime value and churn analysis

THE BENEFITS

The successful Head of Customer Insight will earn up to £100,000 per annum plus other benefits.

HOW TO APPLY

Please apply below by sending your CV to Emma Johnson at Harnham.