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Head of Customer Insight

Employer
Harnham
Location
UK
Salary
Competitive
Closing date
28 Jan 2022

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Sector
Marketing & PR
Contract Type
Permanent
Hours
Full Time
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HEAD OF CUSTOMER INSIGHT
UP TO £110,000
LONDON


THE COMPANY

This Head of Customer Insight role is with a well-known designer retail company.

THE ROLE

You will be responsible for:
  • Advancing the application of customer insights, analytics and machine learning.
  • Demonstrating the benefit of data driven decision making and its effects on customer retention and loyalty.
  • Oversee centralised Customer Insights team.
  • Undertaking detailed qualitative analyses of consumer databases and external data sources and developing a data driven insight into customers, their behaviours, buying preferences and patterns.
  • Analysing large data-sets and highlighting actionable insights to help create personalised customer experiences.
  • Segmentation of customers to drive improvement of target groups for marketing and communication purposes.

THE EXPERIENCE

The successful Head of Customer Insight will ideally have:
  • Customer Analytics and Insights experience
  • Experience with SQL, Python & R
  • An ability to work cross-functionally
  • Confidence to communicate with stakeholders
  • Experience with deep-dive analysis on customer retention, customer lifetime value and churn analysis

THE BENEFITS

The successful Head of Customer Insight will earn up to £100,000 per annum plus other benefits.

HOW TO APPLY

Please apply below by sending your CV to Emma Johnson at Harnham.
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