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Change and Release Manager

Employer
Hays Specialist Recruitment Limited
Location
UK
Salary
Competitive
Closing date
28 Jan 2022

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Sector
Technology & New Media
Contract Type
Permanent
Hours
Full Time
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Hays are delighted to be working with a Government client, in their search for a Change & Release Manager.

Change & Release Manager
6 Month Contract
£373.60
Milton Keynes
Remote

Hays are delighted to be working with a Government client, in their search for a Change & Release Manager on a 6-month contract. The successful candidate will have previous experience working within Change Management and be ITIL Certified.

Duties
  • Independent management of customer expectations ensuring the customer and key stakeholders are aware of any risks and/or changes, including communicating complex information and securing agreement to proposed actions with customers which may affect the overall delivery of their Services.
  • Maintain strong relationships and perform an advisory role with multiple internal stakeholders to ensure ongoing process adherence, which can be measured and fed back to relevant teams.
  • Proactive in the identification and understanding of risks to the delivery of services with the skills and knowledge of techniques to minimise or mitigate any risk to the service delivery. Correct application of discretion when advising the team on complex cases.
  • Resource and capacity planning and forecasting including prioritising work, recruitment, performance management, training, coaching and mentoring.

Requirements
  • Demonstrable record of delivering results and meeting targets.
  • Good analytical skills and the ability to develop solutions with focus on customer needs.
  • Effective verbal and written communication skills at all levels.
  • Ability to build and maintain customer relationships and exceed expectations.
  • Understanding of corporate drivers such as the strategy, values and core behaviours.
  • Strong analytical skills. Ability to create, interpret and present data effectively.
  • Sound level of technical understanding.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
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