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Claims Assistant

Employer
Jo Holdsworth Recruitment
Location
UK
Salary
Competitive
Closing date
28 Jan 2022

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Sector
Legal
Contract Type
Permanent
Hours
Full Time
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Are you looking to start a legal career?

Do you want to work in a fast paced, varied environment?

Are you wanting to progress and develop?

If so this could be the perfect role for you!

My client are a team of legal professionals who offer nationwide service to assist people in getting justice. They are a multi-award-winning company who have a friendly, family orientated working environment that they are currently recruiting into!

They are looking for a Claims Assistant to join them on a permanent basis who is wanting to learn, develop and progress with them. The role is a brilliant opportunity for anybody who is wanting to move into a legal environment as the role offers amazing training, it is primarily a phone-based role however no cold calling is involved

The responsibilities of a Claims Assistant are:
  • Responding to a consistently high volume of incoming enquiries that will be processed over the phone and processing those enquiries in accordance with our excellent service standard, values, procedures and guidelines
  • Identifying the enquiries that meet our strict criteria and introducing those clients to our specialist panel solicitors
  • Building effective relationships with clients by having a natural and genuine yet professional conversation with them
  • Building empathy and aligning with clients by asking relevant questions
  • Enhancing the customer experience by providing a personal non-scripted and helpful service and tailoring each call to the client's needs, understanding no two calls are the same and making the process as easy and stress-free as possible
  • Learning the relevant knowledge of the law and processes to be able to communicate this to clients in a calm, clear and concise way
  • Being able to listen carefully and communicate clearly whilst simultaneously accurately recording information onto our computer system
  • Confidently responding to any questions or concerns a client has in a calming and reassuring way then guiding clients through the process from start to finish, and finding the right legal solution for them
  • In addition to achieving set key performance targets for both the team and individually, successful applicants will ensure that all enquiries are handled in accordance with service level agreements and Financial Conduct Regulations
  • Use of computerised system to accurately record claims from being received to the transfer to solicitors
  • Providing accurate work that requires only minimal checks

Requirements:
  • A commitment to delivering excellent customer service
  • Ability to engage with customers and colleagues
  • Excellent listening and verbal communication skills
  • Ability to remain calm and objective under pressure
  • Ability to build rapport and empathise with clients
  • Be self-motivated, confident and proactive
  • Ability to work collaboratively with others
  • Ability to organise and prioritise work
  • Ability to manage time effectively
  • Display an attention to detail to be able to carefully and quickly analyse information
  • Be professional and friendly at all times
  • Ability to talk on the phone whilst simultaneously recording information on a case management system
  • Ability to solve problems and use own initiative
  • Excellent typing skills

Qualifications:
  • Minimum of 5 GCSE's (A to C Grade) which should include Mathematics and English

Desirable -
  • Law degree, postgraduate Diploma in Legal Practice or an equivalent qualification

Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30 day period and contact you via any method of contact you have listed on your application.

(Jo Holdsworth Recruitment - Recruitment Agency)
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