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First Line Support Analyst

Groomfield Recruitment Ltd
Closing date
22 Feb 2022

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Technology & New Media
Contract Type
Full Time
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First Line Support Analyst

We currently have an amazing position with one of our biggest clients, working at their site in Melvern. The position is a First Line Support Analyst, working on a 12-month contract basis.

As the 1st Line Support Analyst | Helpdesk Support Analyst you will provides phone and remote support for technical issues with proprietary platforms and products in an inbound call-centre type environment. Problems include (but are not limited to) server/network issues, hardware issues, own software issues on end user hardware as well as the web-based modules.

Duties will include:
  • Provide first level support to the internal and external customers and partners
  • Work with customers to resolve issues and engage our Level 2 team when needed
  • General troubleshooting skills for both workstation and servers required
  • Troubleshoot and resolve basic computer issues such as OS errors, network connectivity, virus/spyware infestations, and Internet communication problems
  • Communicating with customers via phone or e-mail to gather information on issues, troubleshoot issues with the customer, or relay solutions of issues reported
  • Remotely connect into customer's PC's or servers located at client sites to troubleshoot issues related to the company's proprietary software.

Contract Length - 12 Months

Pay Rate - up to £14.76 per hour

Working hours - 37.50 hours a week, offering flexible working from Monday - Friday

You will be working within a global company who will offer you lots of opportunities to develop your skill set! You will be on a competitive pay rate, pension and holiday of 33 days after 12 weeks.

Apply now!
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