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Governance Relationship Manager

Closing date
28 Jan 2022

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Contract Type
Full Time
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Our Operate business helps organisations transform and run complex operational processes that often create challenges and hinder their progress. Harnessing the power of tech and data to drive performance, Operate brings together innovative minds with a distinctive mix of subject matter knowledge and operational skills to deliver results that make the difference. We work with some of the most recognisable organisations worldwide in delivering large scale operational programmes and managed solutions. Underpinning all of this is our commitment to ensuring our people are equipped with tomorrow's skills to drive success for our clients today.

Who are we?

The successful candidate will work within the Legal Operations team, an operational team made up of paralegals and legal professionals working for a wide range of clients from sectors such as Luxury brands, Banks, Manufacturing and more.

About the role

This role is within our Legal Operations team as a Governance Relationship Manager. We help our clients with complex business processes across a number of areas with a specific focus on risk, legal and compliance. Our Legal Operations team is a fast-growing, exciting area so we're looking for someone enthusiastic to join our team and help us continue on our journey.

Key Responsibilities:
  • Managing relationships with PwC's Entity Governance and Compliance clients where we have been engaged to provide governance and company secretarial support on a global basis for multinational groups usually headquartered in the UK or the US.
  • In particular, managing a portfolio of 20+ clients, working closely with a dedicated team of 60+ corporate governance specialists based across London, Reading, Birmingham and Manchester and compliance specialists based in Belfast.
  • Developing relationships with key contacts in key countries within PwC's Entity Governance and Compliance network which covers 130+ countries around the world where we have corporate governance and company secretarial specialists located in PwC offices.
  • Ensuring that we are delivering support through this network of teams in accordance with the Global Operating Frameworks and the KPIs as agreed with our clients.
  • In particular, monitoring compliance to ensure that subsidiary companies around the world are being maintained in good legal standing and any corporate activities, such as changes in ownership or management, are being efficiently managed and implemented within timescales agreed with clients.
  • Sharing legal and regulatory developments in corporate governance and addressing their impact on subsidiary companies, and helping to position our additional services and capabilities with clients.
  • Overseeing the deployment and maintenance of technology systems to ensure that we are providing accurate data and insight for subsidiary companies. Technology systems include PwC's proprietary global company secretarial software as well as third party legal entity management databases such as Diligent Entities or GEMs.
  • Provide regular reporting to each client on the current status of compliance work and any corporate activities we are providing globally.
  • Quality reviews on work undertaken by the Belfast compliance specialists, providing coaching and feedback as necessary.
  • Responsible for commercials including budgets and invoicing process.
  • Act as a point of contact for client queries or escalations.

Who are we looking for?
  • Proven corporate governance or company secretarial experience, or an operations or project management role within a global legal or compliance environment.
  • Ability to build and maintain credible relationships with clients, and with the PwC teams in the UK and globally, so as to be seen as a trusted business partner maintaining a professional and pragmatic approach.
  • Ability to work as a team player, with effective communication and coaching skills.
  • Ability to identify and diagnose problems and develop solutions or improvements independently and provide and supervise the implementation of recommendations.
  • Commercial mindset.
  • Track record in change management, particularly in process improvement or implementation and utilisation of technology.
  • Experience of working in a high volume, process driven environment and balancing multiple priorities and deadlines.
  • Demonstrate an inquisitive nature which is inclined to investigate, identify issues and solve problems.

Desirable Criteria
  • ICSA: CGI qualification or MSc Management and Corporate Governance would be beneficial but not a prerequisite for the role.
  • Experience of using a legal entity management database such as Diligent Entities or GEMS would be beneficial but not a prerequisite for the role.
  • Experience gained with a professional services environment and a passion for client service preferred.

What is in it for you?

This is a challenging but rewarding role, directly influencing team members to achieve our strategic growth ambitions. You will also be given the opportunity to employ your skills across a broad range of client programmes. We are also exceptionally passionate about providing you with the necessary skills, experience and training to help you develop both personally and professionally. You will avail of our specific training framework, tailored to match your skills, needs and career aspirations. Fully funded by us, you will complete externally accredited qualifications that will benefit you in the roles you are working in. Our training programme is further enhanced through a variety of softer skills training sessions focusing on your relationships and leadership skills.

We have a dedicated career service who will help you reach your career goals and help you succeed and grow. On top of our wealth of growth opportunities you will receive 25 days annual leave, a flexible benefits scheme to suit your personal/family needs, a competitive salary with regular reviews and the potential for a discretionary bonus.

Where will you be based?

The role will be based in Belfast in our brand new Merchant Square office; however, as a result of the wide variety of clients and projects, you may be asked to work in other locations within the UK and beyond. Your desire and ability to do this will be discussed as part of the recruitment process. Candidates who are unable or do not wish to work on projects in other locations will still be considered and it is not a prerequisite of the role.

Not the role for you?

Did you know PwC offer flexible contract arrangements as well as contingent work (ie temporary or day rate contracting)?

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, 'The PwC Professional' and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

The Deal

We want all of our people to feel empowered to be the best that they can be, which is why we have 'The Deal'.


Valuing Difference. Driving Inclusion.

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool because creating value through diversity is what makes us strong as a business, enabling us to solve important problems and deliver value to our clients.

We encourage an inclusive culture where people can be themselves, are valued for their strengths and are empowered to be the best they can be. As an organisation with an increasingly agile workforce, we also support different ways of working offering flexible working arrangements. Learn more here about our work to support an inclusive culture.
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