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Programme Officer

Closing date
28 Jan 2022

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Contract Type
Full Time
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We are looking for a well-organised and hard-working individual to join our dynamic and growing School Programmes team. This is a great opportunity to gain experience working across a range of different organisational areas and contribute to our crucial mission.

Salary range: £23,000 per annum

Working hours: Full time (37.5 hours per week)

Contract length: Permanent

Reports to: Senior Programme Manager

Holiday: 25 days per year, plus public holidays

Flexible working: We are open to a variety of flexible working arrangements

Start date: As soon as possible

Working location: TalentEd central office, London Kings Cross and/or from home

Closing date: 14th January, with interviews conducted on a rolling basis

About TalentEd

TalentEdbelieves every young person deserves the support they need to flourish, regardless of background.Wespecialisein delivering high-quality tuitionto disadvantaged young people. Our tutors are all qualified and experienced teachers,because theydeliverthe bestlearning foryoung people.

We are on an exciting growth journey. Since 2019 we have doubledthenumber ofstudents we work with year-on-year for two years in a row,to over 1,000 students in2020-21.Wewere selected as one of only a handful of charities nationwideto deliver the government's flagshipNational Tutoring Programme(NTP), and we recently concluded our first full year of a new programme - theMaths Masterclass Tutorials.

The outlook isbright.We expect our Schools Programme to continue growing.We recently appointed former Chair of the Education Select Committee Neil Carmichael as Chair of our Board.We have ahigh-performingcentralteam andare growingour pool of exceptional tutors.

About the role

You will join our School Programmes team, led by our Senior Programme Manager, working alongside our other Programme Officers. Your primary responsibility will be to manage several school programmes, which involves building relationships with teachers and parents, recruiting and allocating tutors, onboarding students, and taking care of associated admin (e.g. updating our CRM system - Salesforce - or collecting parental consent).

Key responsibilities

The successful candidate will join a vibrant, fast-paced team, and so aspects of the job description may evolve. The following list of duties is not exhaustive, and colleagues will need to support one another from time to time.

The core Programme Officer role requires the following for every school programme you manage:

Holding kick-off meetings with schools

Onboarding students

Building relationships with teachers and parents

Supporting and coordinating tutors

Troubleshooting parent/student tech issues

Working with our Teaching, Learning & Quality Lead to ensure we are delivering high-quality, impactful tuition

In addition to your responsibilities relating to your programmes, each Programme Officer holds several wider team responsibilities. These will be assigned in discussion with you, taking into consideration your interests and experience, and may include:

Tutor recruitment

Tutor onboarding

Tutor payments

Timesheet management

Central team recruitment

Special projects (e.g. Salesforce upgrade)

Person specification

We are looking for an ambitious self-starter who is organised and eager to learn. You will be comfortable both working independently and collaborating closely with teammates, to tight deadlines. You will identify strongly with the mission of TalentEd.

We're looking for someone with...

Passion for and commitment to creating a level playing field in education

Excellent organisation and time management skills

Good interpersonal and relationship-building skills

Competent IT skills covering basic Office package (Excel, Word, Powerpoint)

Experience working to tight deadlines and delivering quality work under pressure

Adaptable, willing to learn and gain experience in new areas

Brownie points if you have...

Experience working in the non-profit sector

Experience working in any customer/client-facing role

Experience working with schools, young people, or the education sector generally

Experience working with any CRM systems (e.g. Salesforce)

TalentEd is an equal opportunities employer, and we welcome applications from all individuals regardless of age, disability, ethnicity, gender, sexual orientation, or personal circumstances.
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