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Service Delivery Manager

Employer
Michael Page Technology
Location
UK
Salary
Competitive
Closing date
8 Dec 2021

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Sector
Technology & New Media
Contract Type
Permanent
Hours
Full Time
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Reporting to the Head of IT production, the Service management and onsite desktop support lead oversees desktop onsite support and ITIL processes (Change, Incident (incl Major Incident), Problem, Release and Configuration management) for IT.In addition to line management of desktop onsite support staff, this role will include day to day management of third parties that provide support services to the organisation, including the MSP.

Client Details

My client - an investment institution in the Financial Services industry in London are looking for a Service Delivery Manager to join their site in London remotely on an initial 6-month contract!
  • The organisation invest in the most challenging markets of Africa and Asia with the aim of supporting economic development
  • The organisation invests to achieve impact and a financial return which is reinvested into more businesses. They aim to create jobs and accelerate economic prosperity and focus on sectors that will do this; manufacturing, food and agriculture, infrastructure, financial institutions, construction, health and education.
  • They work with likeminded ambitious people who are primarily motivated by our mission to deliver impact. They are a growing team of over 450 and place immense value on diversity within our organisation.

Description
  • Reporting to the Head of IT production, the Service management and onsite desktop support lead oversees desktop onsite support and ITIL processes (Change, Incident (incl Major Incident), Problem, Release and Configuration management) for the organisation's IT.
  • In addition to line management of desktop onsite support staff, this role will include day to day management of third parties that provide support services to the organisation, including the MSP
  • Co-ordination of IT induction training for new staff is part of this role
  • Liaison with the extended IT support community including business support and international centres of expertise is part of this role
  • This role will be expected to manage the support services and ITIL processes that are currently in place

Responsibilities

The successful candidate for the Service Delivery Manager - Financial Services in London 6-month contract role will fulfil the following responsibilities -
  • Day to day line management of small team (
  • Representation of Service delivery in IT and the organisation's projects
  • Management of issues and Major issues
  • Proactive problem management
  • Collaborate with other IT teams to ensure capabilities and functionality align with the organisation's demands
  • Ensure compliance to IT standards, policies and software licensing

Profile

To be considered for the Service Delivery Manager - Financial Services contract role the candidate must present evidence of the following:
  • ITIL practitioner level expertise, experience in designing and implementing ITIL processes
  • Fundamentals of Prince2
  • Engagement and management of 3rd party service providers
  • Experience in managing ITSM tools
  • Line management
  • Process development
  • Customer satisfaction management

Job Offer

6 month contract inside IR35 hybrid working paying between £450- 550 p/day.
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