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AV Technician

Employer
Elite HR
Location
UK
Salary
Competitive
Closing date
8 Dec 2021

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Sector
Technology & New Media
Contract Type
Permanent
Hours
Full Time
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EVENTS SUPPORT
  • · The Event Technician's responsibilities include, but are not limited to:
  • · Running AV events, including pre-event testing of audio, wireless microphone battery levels etc.
  • · Primary contact for event coordination.
  • · Liaising with clients for large events to understand their requirements.
  • · Attend pre-production meetings required for any scheduled special events.
  • · Primary support to operate global production events.
  • · To own the event experiences for the meeting host and attendees.
  • · To assist management of high profile events and become a trusted advisor.
  • · To escalate any operational issues to the appropriate level of support and make suggestions for improvements.
  • · To produce event reports which highlights the use of space.

VIDEO/AUDIO CONFERENCING
  • · Video/audio conference set-up and support. Best efforts should be made to ensure all suites are connected on time and receiving/transmitting good audio/video.
  • · Site certification of all new and relocated video conference systems.
  • · Carry out video conference software.
  • · Assist with support for video/audio conferencing problems. Investigate faults and recommend further actions to rectify.
  • Supporting virtual events
  • · Working knowledge of virtual technologies including but not limited to - WebEx, Zoom and Teams

GENERAL AV MEETING ROOM SUPPORT
  • · Ensure all multi-media/presentation rooms are maintained in good working order.
  • · AV equipment set-up and support.
  • · Presentation/multi-media meeting room support, including duration support.
  • · Assist with support for multi-media broadcasting.
  • · Quick response to emergency/ad-hoc requests.

FAULTS AND ROOM CHECKS
  • · Carry out regular preventative room checks, ensuring all equipment functions correctly in accordance with the room check procedure.
  • · Ensure that all faults are reported in the correct way and in a timely manner.
  • · Proactive maintenance/reporting to ensure all AV equipment is always of the highest standard and functioning correctly.
  • · Assist with first line fault repairs.
  • · Carry out all power down/up when required, usually involving out-of-hours overtime commitments.

GENERAL DUTIES
  • · Mentor other members of the team, including Locums.
  • · Assist with the training of all technical team members.
  • · Advise clients on best practice.
    • · Provide regular feedback on communication issues and service improvements.
    • · Focus on service/operational issues for review.

    GLOBAL COORDINATION
    • · Maintaining a good working relationship with global AV counterparts.
    • · Hold and attend regular meetings with global AV teams to discuss service and operations issues.

    IT SUPPORT ROLE
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