Even during these unprecedented times, my client a global leading financial services organisation is still very much "business as usual". Staff already had the option to work on more of a flexible/remote basis prior to Covid and this is something that will carry on when office restrictions are lifted.
Due to ongoing developments they are now seeking an Assistant Manager within their Pension Operations and Business Incident Management division. This area of the business is responsible for managing top level incidents, resolving and delivering complex remediation exercises and providing technical support to the business.
You will be responsible for undertaking and actively supporting the Senior Manager in coordinating business incidents and their resolutions, keeping members and client at the forefront, as well as additionally supporting the Business Incident Management and Remediation functions to deliver concise process documentation, meaningful MI and effective reporting. This will include but not be limited to:
- Supporting the triage of new incidents and remediation activity, working closely with the Senior Manager and Associate Director to ensure that planning and scheduling is effective.
- Working with the Senior Managers and Associate Directors to drive the incident and remediation activity through to resolution: arranging meetings, capturing actions and notes and tracking these through to completion, escalating where necessary.
- Identifying process areas where documentation is required or needs to be improved. Producing and maintaining a catalogue of process and procedural documentation.
- Working with the Senior Managers and Associate Directors to set up, implement and maintain a capacity model for the team.
With your experience gained within a DC Pensions Administration experience together with detailed knowledge of pension regulations and legislation, you will be someone who possesses strong numerical and analytical skills with good attention to detail, as well as proven organisational, interpersonal and communication (verbal and written) skills.
This is an excellent career opportunity for someone who is looking to move away from "day-to-day" pensions admin and who is who is keen to further utilise their experience, whilst also looking to develop into a managerial role.
This is a very brief description and full details including the remuneration and benefits package that includes bonus potential, non-contributory pensions and free parking (when in office) are available on application.