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Service Delivery Manager

ARC IT Recruitment Ltd
Closing date
8 Dec 2021

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Technology & New Media
Contract Type
Full Time
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Service Delivery Manager

London / Remote

Circa £500 per day, Inside IR35

12 months

Service Delivery Manager is required to work on major divestment programme of work at buoyant financial services organisation. This role will be based within the EMEA Cyber Security Business Integration team and responsible for all engagement activity related to the efficient and effective provision of service to meet the requirements of a Transition Service Agreement (TSA) . You will act as a single point of contact for the key stakeholders throughout the lifecycle of the managed services contract.

Key Responsibilities:
  • Act as the primary service management contact for the customer.
  • Ensure all engagements drive the customers experience in line with the customer contracted services, managing customer expectations at all times.
  • Undertake the management and oversight of the Service Levels in accordance with Service Level Agreement including attending relevant key service meetings as requested by the Customer.
  • Implement and monitor corporate IS policies/programs within lines of business, to ensure timely program delivery and manage risk within tolerance
  • Partner with the Technology teams to ensure implementation and sustainability of controls
  • Partner with the Supplier risk management team to ensure remediation of risks
  • Develop strong understanding of underlying technical requirements of the technical IS standards, identification of security gaps and provide consultation to the businesses for remediation options
  • Provide oversight to ensure that processes and projects are completed in a timely manner
  • Monitor risk exceptions, and resolutions, in response to security events, assessment and audit results

  • 5+ years of experience in Service Delivery Management
  • Experience within Cyber or Risk within financial services is preferred

For a full consultation on this role please email your CV to Arc IT Recruitment.

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