Within this role you will be making contact with existing account holders to update them with up-to-date and accurate information around their account and any outstanding balance they may have.
The customer may wish to make a payment to you over the phone and you will be responsible for updating their account. If the customer would like to set up a payment plan or is having difficulty clearing funds, you will pass this over to an experienced Collections Consultant who will make the relevant arrangements.
Your role is solely to initiate contact with the relevant account holder and remind them of any unpaid funds whilst potentially resolving basic billing and credit issues. You are not responsible for providing and negotiating payment plans. You will use your natural customer service and relationship-building skills to assist the customer as far as you can before passing them to the Collections team if/when required.Essential Skills:
- Customer Service
- Good Telephone Manner
- Patient Approach
- Problem Solving
- Administration Skills
- Strong Work Ethic
Achieve set daily, weekly, and monthly KPI targets to earn a bonus of up to £250.00 per month