The Registered Manager's role is to provide vision and leadership enabling the home and its stakeholders to achieve the above aims and to meet regulatory and organisational standards whilst thriving as a 'business' in a competitive sector.
Our client, whilst respecting and embracing diversity, maintains the Jewish culture, traditions, and way of life in all their resources. The organisational values of Integrity, Excellence, Inclusiveness, Innovation and Compassion are fundamental to everything they do and how they do it.
The Registered Manager has the overall responsibility to ensure that the service meets regulations, standards and expectations and that compliance is achieved in all relevant areas. To achieve this and a positive customer experience the Registered Manager will be expected to:
• Provide vision, management and leadership that inspires and encompass the organisation's values, strategic objectives and to establish a service that meets regulatory and organisational standards and relevant good practice guidelines. In particular establish the home to be rated 'good' or above in relation to the five CQC criteria of being safe, caring, responsive, effective and well-led. The manager will contribute to and embrace new initiatives such as the implementation of digital technologies in order to enhance practice and outcomes and will take a proactive role in change management that will lead to successful implementation of such schemes.
• Establish good standards of care and clinical practice which ensure that residents receive appropriate care and interventions that respond to their needs and lead to optimum wellbeing and ensure that these are documented as required. In addition to the care provided in the home, the manager will establish links with external agencies which will assure good access to health care for the residents of the home.
• Ensure that the home is staffed appropriately to meet the needs of the residents it provides services to. This means that the appropriate number of staff with the relevant skills, experience and competency are present. The Manager will ensure that systems are in place to enable staff to access learning and appropriate training and professional development including supervision, performance reviews, reflective sessions and handovers and that they are registered with any appropriate licencing bodies (such as NMC). The manager will also ensure that all staff comply with eligibility criteria to work in the UK and in a care environment and that all required documentation is available in the home.
• Through training, auditing, surveys and monitoring to ensure that all aspect of the service meet agreed and required safety and quality standards. The manager will establish monitoring mechanisms some of which are organisational, such as KPIs, which the manager will share with line management, colleagues and other stakeholders in order to lead to learning and improvements. The manager will be proactive in seeking feedback from stakeholders, responding to complaints and reporting to regulatory agencies, applying the Duty of Candour principles.
• Optimise the financial status of the home by seeking and maximising opportunities to achieve full occupancy at the relevant rates. The manager will be expected to operate within the budget achieving surplus when possible. The manager will work with business managers and other colleagues to achieve this and monitor it closely, identifying potential risk and being proactive in intervening to avoid these or when adverse trends are identified.
• To communicate clearly, concisely and appropriately with all internal and external stakeholders, using all communication mediums including relevant technologies. The manager will also ensure that communication with stakeholders is positive throughout the home and its staff and that up to date information is readily available as appropriate. The manager will also seek to reach out to external agencies working in collaboration and contributing to improvements in health and social care.
• Ensure the maintenance and optimisation of the physical environment of the home. This includes private, communal, office and plant spaces, internal and external. The manager will assure that safety as well as aesthetic appearance are maximised and that any deficits or repairs are carried out in a timely fashion. The manager will respond to any inspections relating to Health and Safety, ensuring that all actions are carried out within the specified time frames and that all documentation relating to the building is available.
• Embrace opportunities to establish positive links with the local and Jewish community and maximise the integration of the home within these communities in order to optimise the wellbeing of the residents. The manager will promote participation of residents in the home community as well as the local and wider community and in particular promote their participation
Candidates/post holders will be expected to demonstrate the following:
RMA /NVQ 4/ ILM 5, or Registered nurse qualification
Training or qualification in dementia care
Training or qualification in care for older people and or End of Life care
Demonstrable leadership skills and experience of working at a senior management level.
Proven experience of managing a large care / nursing home or similar environment within the Health and social care sector.
Proven record of achieving high standards in the above (preferably via CQC inspection reports)
Ability to deal with complex issues relating to residents, their families and staff and ability to demonstrate dealing with such issues successfully.
Demonstrable experience of business management (including budgets) within a large organisation and achieving targets.
Working with and managing volunteers working alongside paid staff
Proven experience of successfully introducing change within a multi-disciplinary care setting and working in a person centred and customer focused way.
Good understanding of social care and its regulatory system.
Strong visionary leadership skills
Up to date knowledge of current professional and national issues around the delivery of all aspects of care for older people including dementia and end of life care and issues of capacity
Knowledge, understanding and commitment to Safeguarding and DOLS.
Working knowledge and strong commitment to person centred care and the rights of older people and those with physical, sensory and cognitive impairments.
Awareness of the Jewish way of life or willingness to learn about it
Understanding of and commitment to clinical governance, auditing and quality assurance.
Understanding of the budget setting process and budget monitoring and management.
Skills & Abilities
A natural leader with a genuine interest in engaging with people and advocating for those who are vulnerable.
Creative and visionary and embracing new ideas and new technologies
Ability of coaching and mentoring and a commitment to enabling people to develop and grow and to achieve optimal wellbeing and fulfilment are key.
Excellent verbal and written communication skills including report writing and computer literacy and ability to use a variety of new technologies.
Willingness and ability to represent the Home and Jewish Care in a professional capacity and be a positive ambassador for the organisation and the home.
No matter how young or old you are, if you want to make a real difference in people's lives, they reward you for your hard work and dedication. On top of providing some of the most competitive pay rates in the care industry, we offer excellent benefits, including:
4% employer pension contribution
Employee referral bonus scheme
Excellent training opportunities
Wellbeing & staff recognition initiatives