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New Instructions Team Leader & Office Manager

Lyons Bowe
Closing date
13 Dec 2021

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Contract Type
Full Time
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Established in 2014 we are one of the fastest growing high street law firms in the South West with offices in Bridgwater, Bristol, Frome, Keynsham and Shepton Mallet.

Our expansion is a reflection of our strong performance, our continuing focus on strategic planning and our commitment to providing an excellent service to all clients and more importantly investing in our people. We can only do what we do, to the standard we strive for, by attracting, developing and retaining talented staff - people who are knowledgeable, capable and who share our values. We want our staff to feel engaged and valued.

Following the progression and development of our team in Keynsham, we have the opportunity for a new Team Leader/Office Manager to join our satellite team in Keynsham.

The New Instructions team is a market leading initiative designed to make the process of dealing with a law firm easy and seamless. Our New Instructions team are the face of Lyons Bowe, providing exceptional service and professional advice and guidance.

Job Purpose

The New Instruction Team Leader is responsible for building and maintaining relationships with the referrers and estate agents in their allocated area to achieve the designated New Instruction Team new enquiry to case conversion targets set within the online portal.

The postholder will also manage and lead their team, communicate the departments goals and deadlines, and motivate team members. There will be a requirement to assess the performance of their reporting line, providing necessary support, ensuring that senior management are updated on their team's performance.

As Office Manager, the post holder will also take on the additional responsibilities for ensuring the organisation and co-ordination of the office operations, procedures, and resources to facilitate organisational effectiveness and efficiency.

Responsibilities and Duties

* Manage the operation and administration of the team by ensuring that all work is organised and communicated effectively to the team and the wider business

* Lead and motivate the team through various tools such as coaching, mentoring, feedback and objective setting

* Providing top class service to our clients whilst also acting as a second-tier responder to difficult/complex queries into new instructions that are unable to be resolved by the legal assistants, escalating where necessary

* Build and manage relationships with estate agents and other stakeholders to ensure the firm are retaining/obtaining their referrals and maintain these relationships through regular contact

* Act as the key holder for the office, providing a safe and secure working environment


The ideal candidate will have previous experience within a sales/customer service based role in an office environment.

Ideally, they will have worked within an Estate Agents or Law Firm and have a good understanding of the conveyancing process, however this is not essential as full training will be given.

We are looking for an outgoing team player who is self-motivated and can work well under pressure.

Training Plan

We offer full and comprehensive training to all of our employees and as such, the post holder will be required to complete the Level 3 Business Admin with Legal Pathway or another equivalent legal qualification. Once this has been completed further options will be discussed with them. Examples of some of the qualifications that may be suitable are Level 4 Conveyancing or Level 3 Team Leader/Supervisor. If the postholder is interested in completing any other qualifications this will be discussed with the Line Manager and Head of Recruitment and Staff Development.

Development/Progression Plan

New Instructions is the cornerstone of our business and we are extremely proud of the work that the team carries out on a daily basis. The Team Leader is paramount to the success of this function and the business.

There are plenty of opportunities for the postholder to develop their skills within New Instructions and Business Development and have a successful and fulfilling career, however, here at Lyons Bowe we appreciate that everyone is different, and we are lucky enough to have a strong legal and operational aspect to our business.

So, whether they want to develop their skills in New Instructions and Business Development, train as a Legal Assistant with the view to becoming a solicitor or find a career within a business support function, we have development and progression plans available for them.

Any opportunities or requests will be discussed with the postholder, Line Manager and Head of Recruitment and Staff Development as required.

Whatever you decide to do, Lyons Bowe will support and guide you along the way
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