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Deputy Manager

Closing date
8 Dec 2021

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Contract Type
Full Time
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One at EMI home one at High need Nursing home both in Exeter area

Purpose of Post:
To manage our clinical excellence, develop and grow our service in line with the company's vision, business aims and objectives.
To promote a caring and supportive environment for the people we support through high standards of professional practice which is conducive to ensuring their rights, privacy, dignity, independence, choice and self-fulfilment and that they receive support appropriate to their individual needs.
To implement the requirements of the national minimum standards for registered care homes and domiciliary care agencies published in accordance with the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and all other legislative requirements.
To identify and manage any potential clinical risks to the people we support and our staff team
To be accountable for the overall management and operation of services and the leadership and development of staff teams
To cover for the manager in their absence

Main duties and responsibilities
Promote Positive Team Culture and Team Working:
• To foster and promote a team culture of enquiry and learning that enables individuals to openly question, reflect and learn from their practice.
• To provide effective leadership in ensuring that clinical nursing standards and practices comply with the Home's policies and procedures.
• To ensure that the team understand their roles and promote excellence in clinical practice in line with Care Quality Commission and aim towards outstanding in any inspection.
• Ensure that all staff within the team participate in the appraisal/supervision system.
• To take overall responsibility for the personal development and education of nursing staff including in-house training.
• Ensure the off-duty reflects the required skill mix and establishment levels appropriate to the clinical area and in conjunction with the Manager.
• Ensure that team members are actively encouraged to regularly take part in clinical supervision (either group or individual).
• Ensure that the team understand their roles in respect to wider health policy and guidelines.
• Actively seek out and implement evidence-based practices.

Communication and Relationship Skills:
• Manage challenging situations in a sensitive and non-threatening way to reduce anxieties and promote effective resolutions.
• Encourage meaningful engagement with residents and carers.
• To act as a positive role model to staff.

Knowledge, Training and Experience:
• Be able to demonstrate knowledge and skills in caring for people living with Dementia.
• To be responsible for their own professional self-regulation and abide by the legal requirements and statutory rules relating to practice.
• To ensure the safe custody and administration of drugs in accordance with the code of practice.

Information Management:
• Assist in ensuring clinical audit becomes part of everyday practice.
• Ensure that all residents have a Care Plan and that records are up to date and are an accurate reflection of the situation.
• Actively participate in the recruitment and interview process of staff.
• To take supervision from the Registered Manager.

Professional Responsibilities:
• To observe the Home's philosophy of care at all times.
• To be aware of the policies and procedures of the Home and to comply with the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and all other legislative requirements in relation to nursing care.
• To maintain confidentiality regarding all aspects of care and management.
• To foster good working relationships. To establish high standards for the staff to follow.
• To organise and lead regular Nursing staff meetings.
• To adopt a 'hands on' approach working on the floor, alongside the nursing and care team.
• To motivate all staff within the Home.
• To continuously seek out ways of developing the service provided to the residents.
• To promote high standards of record keeping and ensuring through regular audits that care plans fully reflect client needs and are written holistically.
• To monitor all clinical standards in an ongoing basis, and ensure corrective action is immediately taken to resolve any care shortfalls identified.

Administrative Responsibilities:
• To maintain proper and accurate records of information.
• To ensure that all relevant information is handed over at the change of shifts.
• To arrange and attend regular care reviews for clients, liaising with Social Services, Devon County Council, CCG and other relevant professionals, as required.
• To maintain good communications with clients, families and guardians, staff and other professionals.
• To report complaints made by residents, families or guardians to the Manager.
• To undertake audits, planning, implementation and evaluation of all care delivered to the residents.
• To supervise the induction, support, and on-going training of all new nursing staff
• To attend multidisciplinary reviews as required.

Staffing & Personnel Responsibilities:
• To arrange and ensure one to one supervisions for all care staff are carried out at least 4 times per year by nursing staff.
• To hold regular nursing staff meeting and keep records of outcomes.
• To always follow up any grievance and/or disciplinary action in line with employment law and consult with the Manager on these issues, keeping clear written records of evidence at all times.

Specific Responsibilities:
• To be a proactive and committed member of the management team
• To assess potential Service Users prior to placements.
• To administer drugs and medicines and their safe disposal in accordance with NCSC requirements, and the Home's policies and procedures
• To work in co-operation with the Managing Director, Regional Operations Manager, Financial Control and Facilities Manager, Nursing Staff, Care Staff and volunteers.
• To lead on positive change management within your services
• To take all reasonable steps to further the aims and objectives of the home.
• To have continuous responsibility for the provision of and management of care and support services in compliance with statutory, professional and contractual standards
• Seek and evaluate improvements and developments of our clinical service provided by the Home and make recommendations to the Manager
• To be available to be on-call and take part in the on-call rota alongside Deputies and Team Leaders as required
• Cover responsibilities for Nurses in their absence
Performance Metrics for the period 2020-21:
The Role will be measured by the following:
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